YOUR FUTURE, AS AN IT HELPDESK TECHNICIAN AT MYDENTIST

You’ll be joining our IT Team within our Support Centre based in Kearsley (M26 1GG)

• Initially, an 18-month fixed-term contract with potential opportunities for a permanent role following the 18 months
• The role is full-time Monday - Friday
• Hybrid working arrangements
• Supportive and experienced team
• You will benefit from free onsite parking, and Kearsley train station is just a short walk away
• With an onsite mini market shop and casual seating space inside and outside (for the sunnier days)

YOUR SKILLS:

• Experience in an IT Helpdesk Environment
• Experience of Windows Vista, 7 and 8
• Experience of Microsoft Office products; word, excel, and outlook
• Strong Communication and Customer Service skills
• Understanding of ITIL principles
  Enjoy being part of a team passionate about supporting our practices and ultimately helping the nation smile.

As an IT Helpdesk Technician, you’ll be:

• Ensuring that all calls are logged accurately and promptly following call logging procedures.
• Identifying and resolving hardware/software-related problems for example SMS, imail, password resets, and basic IT equipment.
• Providing 1st line fixes
• Escalating issues as required in line with the escalation process
• Working with other areas of the IT department and championing ‘right first-time’ service to maintain a 95% SLA on all IT issues
• Educating/reinforcing IDH IT policies and procedures to end users
• Ability to work in a fast-paced, high-pressure environment, answering approximately 60 calls per day
• Building and configuring IT hardware e.g. laptops, desktops, and mobile devices