REQUIREMENTS

• You must have experience guiding people on how to use Office 365.
• You should have the ability to diagnose and resolve technical issues efficiently.
• You must be able to provide a positive experience for users seeking support.
• You should have clear and effective communication with customers and team members.

We are seeking a proactive and customer-focused 1st Line IT & Business Systems Support Analyst to join our team. The ideal candidate will be the first point of contact for technical support across a wide range of business systems and IT services. With a strong foundation in troubleshooting hardware, software, and cloud-based applications, the candidate will demonstrate excellent communication skills, a methodical approach to problem-solving, and a genuine passion for delivering high-quality support to end users. This role is well-suited for individuals eager to grow within IT and gain exposure to a broad range of technologies in a dynamic environment.