JOIN OUR IT TEAM AT THE COMPLEAT FOOD GROUP!

We have a fantastic opportunity for a 1st Line IT Engineer to join our innovative and rapidly growing IT team in Nottingham.
In this role you will be supporting the business by owning issues raised through the Service Desk system from issue identification to resolution.

WHO WE ARE:

At The Compleat Food Group we’re not just serving up great food, we’re creating an environment where our people can thrive. As one of the leading chilled prepared food manufacturers in the UK food industry, we believe that our employees are the secret ingredient to our success. We’re passionate about fostering a culture where quality, innovation, collaboration, and personal growth are at the forefront.
Working Hours: Monday to Thursday 08:30 – 17:00 and Friday 8:30 – 16:00 (plus occasional out of hours calls on a shift-based process)
Location: Nottingham, NG2 1LU
Salary: £25,500 – £26,500

EXPERIENCE, SKILLS AND QUALITIES:

• Looking to start or continue your career in IT
• A-Level qualifications or equivalent (desirable)
• IT qualification (desirable)
• Experience in working with Service Desk tools or similar workload management products (desirable)
• Experience working in a multi-site environment (desirable)
• Experience of acting as a Point of Contact and ownership of customer issues for service-related questions (desirable)
• Excellent verbal and written communication
• Can demonstrate opening questioning, faulting finding, critical thinking and problem-solving skills.
• Customer orientated and drive for results
• Passion for learning to develop knowledge and technical expertise

• Receive and log incidents and requests using the Service Desk software.
• Ability to diagnose issues, apply a 1st time fix or escalate to a resolver team.
• Communicate updates and pertinent information to the customer group as required.
• Ensure queues are managed in line with the expectations of the business and within Service Level Agreements.
• Be an active participant in Service Improvement by proactively offering suggestion to improve the customer.
• Log incidents with a high degree of data accuracy.
• Engage with multiple stakeholders and prioritise activity accordingly
• Ownership of key customer issues and follow up the status of escalations on behalf of the Asst Service Desk Manager, Service Desk Manager and the Customers