Job Title: 1st Line IT Helpdesk Engineer
Reports to: IT Helpdesk Manager
Salary: £25,000 - £27,000 DOE
Hours: 40 hours per week (Monday to Friday)
Location: Bournemouth
Are you ready to elevate your career in a vibrant and innovative tech environment? At Protect Line, we’re searching for a dedicated and customer-focused 1st Line IT Helpdesk Engineer who excels in problem-solving and thrives on delivering top-notch service.
As a First Line Technician, you’ll be the initial point of contact for all IT-related queries, providing essential support to our end-users and ensuring smooth operations across various systems. This role is perfect for someone with a strong work ethic, technical aptitude, and a desire to learn and grow in the IT field.
Investing in Our People to Protect Yours - At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours.

• Acting as the primary point of contact for all IT support requests, responding promptly to enquiries received via telephone, email, and in-person.
• Logging all incidents and service requests accurately within the helpdesk ticketing system.
• Providing technical support for software, hardware, and network issues, escalating com-plex problems when necessary.
• Sharing responsibilities for administering and provisioning users across various systems, in-cluding Microsoft 365 (e.g., user accounts, mailboxes), and third-party applications like our CRM and phone systems.
• Provisioning and maintaining IT endpoints such as PCs, laptops, monitors, and peripherals.
• Supporting general office infrastructure, including desk wiring and network connectivity