REQUIREMENTS

• You must have experience guiding people on how to use Office 365.
• You must be able to provide a positive experience for users seeking support across all business areas, whether contacting staff regarding IT kit or resetting a password!
• You should have the ability to diagnose and resolve technical issues efficiently (Troubleshooting hardware, software & cloud based applications)
• You should have clear and effective communication with customers and team members in order to deliver high-quality support for all

We are seeking a proactive and customer-focused 1st Line IT & Business Systems Support to join our team. The ideal candidate will be the first point of contact for business support activities for a wide range of tasks; general support & liaising with line managers & 3rd Party vendors will encompass 50% of the role and technical IT services, the other 50%. This role is well-suited for individuals who can hit the ground running and eager to gain exposure to a broad range of teams and technologies in a dynamic environment.