Start Date
Immediate
Expiry Date
10 Aug, 25
Salary
0.0
Posted On
10 May, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Interpersonal Skills, It, Communication Skills
Industry
Information Technology/IT
COMPANY OVERVIEW
Kappture is an award-winning technology company, dedicated to crafting innovative, robust hospitality solutions for large-scale events, stadiums, education, and a variety of businesses. Our mission is to help our clients create unforgettable digital experiences for their customers -whether it’s simplifying transactions at a bustling stadium or enhancing engagement at a live event. We live and breathe in a world where mobile-first, seamless interactions are essential, providing technology that ensures every moment - online or offline - is as smooth as it is secure. With our integrated payment solutions and cutting-edge platforms, we ensure that our clients can deliver experiences that delight, inspire, and connect.
EXPERIENCE:
Education/Qualifications:
Skills/Capability:
ABOUT US
KAPPTURE is a market-leading private equity-backed B2B technology company. With our roots firmly in the Stadia and sports market, we enhance fan experiences with our always-on technology solutions. We are also valued partners of leading Contract Catering companies and Higher Education establishments, where we drive efficiency and maximise revenue generation for our customers
How To Apply:
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ROLE PURPOSE
The 1st Line Service Desk Analyst will act as the first point of contact for the service desk. Supporting customers remotely, troubleshooting and diagnosing technical faults relating to hardware and software, and providing technical assistance to people seeking help with our EPOS and payment solutions, are some of the tasks you will undertake.
You will be expected to focus on providing the highest level of service to our users. During the incident resolution process, analysts work with other experts, vendors, and specialists to solve the incidents for the customers. You will work as a member of a high performing team and will continually strive to improve processes and provide service excellence to the Kappture user base.
KEY RESPONSIBILITIES