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1st Line Service Desk Analyst at Spire Healthcare Group plc

York, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

0.0

Posted On

09 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

1st Line Support, Microsoft Office, Windows Operating Systems, Windows Server, Active Directory, Exchange, LAN/WAN, Desktop Support, Printer and Scanner Troubleshooting, Application Support, Customer Service, Communication Skills, Organizational Skills

Industry

Hospitals and Health Care

Description

You will be responsible for logging calls and communicating all issues to other members of the IT team. You will provide support to bespoke software products as well as the Microsoft Office family of products, and you will be expected to ensure you know how to operate the software and how it is used throughout the business. You will also work on and fix basic server operating system faults, and you will be heavily involved in desktop support of printers, workstations and laptops. In addition to this, you will work on the management of the LAN and WAN networks and escalate all problems that you are unable to deal with to 2nd and 3rd Line support. Knowledge of some or all of the following technologies would be advantageous: • Windows Operating Systems • Windows Server • Active Directory • Basic Exchange queries • LAN/WAN • Printer and scanner fixes • Application support This position will suit an individual with previous experience in a first line Service Desk position or an individual with a strong customer service background looking for an entry level IT role. A qualification in IT such as a BTEC Level 3, Comptia A+, or a Microsoft certification would be beneficial but is not essential. Excellent communication and organisational skills are essential prerequisites of this role. The Service Desk supports colleagues in the business and as such providing outstanding customer service at all times is crucial. This represents a fantastic opportunity to join a forward-thinking company who provide excellent opportunities for progression for those who shine in the IT department. A full program of training is provided, with the opportunity to gain industry recognised qualifications.

Responsibilities

The analyst is responsible for logging calls, providing first-line support for bespoke and Microsoft software, and troubleshooting basic server and desktop hardware issues. They will manage LAN/WAN networks and escalate complex problems to second and third-line support teams.