1ST LINE SERVICE DESK ASSOCIATE

Hertfordshire | Full-Time | Hybrid Working
Are you bright, curious, and people-focused? Have a natural spark and a passion for solving problems? Perhaps you’re looking to kick-start your career in IT or are looking to take that next step. At Lumina Technologies, we put people first and technology second – and we’re looking for a 1st Line Engineer who’s driven, friendly, and eager to learn.

WHY LUMINA?

We’re a friendly, supportive Managed Services Provider based in Hertfordshire with a strong focus on culture and development – and as part of an MSP, you’ll gain exposure to a vast array of technologies and systems. If you’re looking for a place where your growth is encouraged and efforts noticed, consider Lumina for your next career move today.

• Providing fantastic & efficient technical support to users via phone, email, and remote access
• Building rapport and positive relationships with our clients
• Logging, triaging, and working incoming incidents & requests in an ITIL and SLA-based environment
• Basic troubleshooting skills, utilising our extensive knowledge base, team members, and other resources around you
• Escalating tickets to the 2nd line team where further expertise is required
• Keeping up to date with industry trends & technologies