Do you enjoy helping people and solving problems? Are you confident talking to a wide range of users and making their day a little easier? If the answer is yes, we’d love to hear from you!
We’re looking for a 1st Line Service Desk Engineer to join our busy IT Service Desk team. Whether you’re at the start of your career or already have experience in IT support, this role offers the chance to develop further in a supportive and customer-focused environment.
In this role, your priority will be delivering a friendly, efficient, and customer-focused service to colleagues across the organisation. You’ll be the first point of contact when someone needs help – whether that’s with their laptop, telephony, applications, or other business systems. Using your problem-solving skills, you’ll log, update, and resolve incidents and service requests, ensuring every customer receives an excellent experience while meeting or exceeding service targets.
We’ll support you to expand your technical knowledge if you’re still learning, but if you already have experience in IT Support, you’ll have the opportunity to apply your skills straight away and build on them in a diverse and fast-paced environment.
Why join us?
You’ll be part of a highly qualified and supportive team, learning from experienced colleagues while sharing your own knowledge.
You’ll have the opportunity to strengthen both your technical and customer service skills, dealing with a wide variety of queries and systems.
You’ll play a key role in helping us deliver a high-quality service to all of our customers at a time of exciting change and new technologies.
Our ideal candidate? We’re looking for someone with a passion for great customer service, who is also keen to grow their technology career. You might already be working in IT support and looking for a new challenge, or you may be earlier in your journey with the enthusiasm and drive to learn quickly. Either way, you’ll bring:
A qualification/degree in a computer-related subject OR previous experience in an IT Helpdesk / 1st Line IT Support role.
Strong problem-solving ability and excellent communication skills.
A genuine desire to help people and deliver a service that leaves a positive impression.
The ability to manage your time, multitask, and prioritise effectively in a busy environment.
This is a full time role, working on a rota between the hours of 8am and 5pm, based at our Birmingham, Bath Row office.
Who are we? We’re one team working together for our tenants. We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Interested? Find out more about the role and who we’re looking for by reviewing the Role Profile and the Midland Heart Mindset. To apply, simply register on our candidate portal and upload your CV along with a Cover Letter telling us:
Why you’re interested in furthering your career in IT/Technology.
The customer service and technical skills you’d bring to the role.
Why you’d like to join Midland Heart.
Please note: applications without a Cover Letter cannot be considered.
We reserve the right to close this advert early depending on application numbers.
We’re proud to be a Disability Confident Employer. Please let us know if you require any adjustments to help you succeed in the recruitment process

Please refer the Job description for details