Do you want to kick-start your career in Technology in a progressive organisation? Are you intrigued by getting into the detail to fix technical issues? Are you confident interacting with a wide range of customers? If the answer is yes, then look no further!
Join our IT Service Desk now as a 1 st Line Service Desk engineer, where we’ll support you to develop the technical skills needed to resolve a wide range of technology issues encountered by our colleagues across the organisation. Utilising your problem solving skills, you’ll provide an effective customer focussed 1 st line support service across all of our business systems and equipment, from telephony to desktop applications and everything in between! A key part of your role will be logging, updating, progressing and resolving incidents and service requests from colleagues and contractors meeting or exceeding defined targets.
Not only will you benefit from being part of a highly qualified team offering a broad range of support, you’ll join us at a time where we’re embarking on a journey utilising new technologies and delivering a quality service to all customers!
Our ideal candidate? We’re looking for a customer focused and ambitious individual who has a genuine interest in all things Technology – importantly you’re willing to learn! The following skills and experience will also pique our interest:
You’ll hold a qualification / degree in a Computer related subject, OR practical work experience in an IT Helpdesk / 1 st Line IT support role.
Strong problem-solving ability.
Driven towards offering exceptional Customer Service.
Excellent time management, a talent for multi-tasking and prioritising workload.
This is a full time role, working on a rota between the hours of 8am and 5pm, based at our Birmingham, Bath Row office.
Who are Midland Heart? We’re one team working together for our tenants. We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Interested? Click on “Candidate Information” below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us your drive to pursue a career in Technology/IT, what skills you’d bring to the role and why you want to start your career with Midland Heart.
Please note, we’re unable to accept applications without a Cover Letter.
We reserve the right to close the advert early dependent on the volume of applications received.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role

Please refer the Job description for details