Requirements:

• Proven experience working with Managed Service Providers (MSPs) is essential.
• Strong knowledge of the Microsoft ecosystem, including Office 365 administration.
• Ability to troubleshoot and resolve technical issues with both software and hardware.
• Excellent communication skills with the ability to work closely with clients in a professional manner.
• A proactive and problem-solving approach to tasks.
• Willingness to travel across the UK for field-based work (20%). This would be paid for by the company

They are seeking a motivated and customer-focused 1st Line Support Technician to join their growing team. In this role, you will provide front-line IT support across a variety of systems and services, ensuring smooth and effective problem resolution. You’ll be working both onsite and in the field, interacting with clients directly to troubleshoot and resolve technical issues. This role offers excellent opportunities for career development, with company-sponsored Microsoft training and certification.

Key Responsibilities:

• Provide 1st line technical support to clients, troubleshooting and resolving hardware and software issues.
• Respond to client requests via phone, email, and onsite visits, ensuring prompt and effective service.
• Assist in the administration of Office 365, including user setups and permissions.
• Work within the Microsoft ecosystem to ensure smooth integration and functionality of systems.
• Collaborate with the wider IT team and escalate complex issues when necessary.
• Maintain and update technical documentation and logs for all support activities.

Requirements:

• Proven experience working with Managed Service Providers (MSPs) is essential.
• Strong knowledge of the Microsoft ecosystem, including Office 365 administration.
• Ability to troubleshoot and resolve technical issues with both software and hardware.
• Excellent communication skills with the ability to work closely with clients in a professional manner.
• A proactive and problem-solving approach to tasks.
• Willingness to travel across the UK for field-based work (20%). This would be paid for by the company.

What We Offer:

• Ongoing training and certifications, including Microsoft certifications.
• Clear career development pathways.
• A supportive and dynamic working environment.
• Competitive salary and benefits.

If you’re passionate about technology and providing exceptional support, apply now to join a forward-thinking team!
Job Types: Full-time, Permanent
Pay: £23,000.00-£30,000.00 per year

Benefits:

• On-site parking

Work Location: In perso