At Luscii, we innovate healthcare! As our 1st line support hero, you make sure users feel heard, helped and relieved. In your role as a support specialist, you will work on fixed working hours. You will help users in both the UK and the Netherlands, so you will work during (UK) office hours from 10.00 to 18.30 (CET).
As a first-line support colleague, you will provide unforgettable customer service. You will do this for patients (including elderly people) that are using the Home Measurement app and healthcare providers affiliated with Luscii. All questions will come in via email, phone and chat. This can be in both English and Dutch, mainly because a large proportion of our users are from England. The questions are generally about how our product works. If you receive any relevant feedback from users, you will pass this on to the product team. If there are any bugs or malfunctions, you inform the right people within Luscii. Together, we make sure everyone is helped and cared for.
We have set up a nice induction programme. From day one, you get straight down to work and gradually pick up more and more questions and responsibilities. If you see that a process is not running efficiently, you will pull the right strings. You will indicate what the problem is and then know exactly who to involve in order to adjust it (or have it adjusted).