1ST LINE SUPPRT TECHNICIAN - UP TO £29,000

I am seeking a 1st line Support Technician to work remotely while occasionaly visiting client sites in the southwest region.
The right 1st line Support Technician will be a part of the IT team,you will serve as the initial point of contact for Business clients seeking technical support. In this key role, you’ll be responsible for providing prompt, professional, and efficient assistance-either resolving issues directly or escalating them when necessary to ensure swift resolution.

BENEFITS OF THIS ROLE INCLUDE:

• Salary up to £29,000
• Mileage paid
• Bank holiday time and a half pay
• Pension
• Training and progression opportunities
• Relaxed Dress Code
• Private Medical Cover

KEY RESPONSIBILITIES

• Deliver first-line technical assistance via phone, email, and remote tools
• Monitor and uphold service levels, ensuring timely ticket resolution
• Travel to client sites when necessary to provide in-person support
• Accurately log and track support cases using internal systems
• Diagnose and resolve common issues with hardware, software, and connectivity
• Escalate more complex matters to second- or third-tier support
• Adhere to internal procedures for case updates and documentation
• Maintain and contribute to internal knowledge base and documentation standards
• Prioritise clear, professional communication with clients at all times
• Handle user onboarding/offboarding and initial system setups
• Act on alerts and system notifications before they develop into larger problems
• Routinely check system backups and escalate unresolved failures