WHAT WE ARE LOOKING FOR

We are looking for a passionate 1st Line Support Technician to join the team, helping to resolve technical issues for our clients and providing exceptional customer service.

Extra skills that would be great:

• A minimum of 2+ years experience in supporting small and medium sized business networks in an outsourced IT company

You will be required to have a good telephone manner and support your clients through well-oiled organisation skills. You will be expected to be diligent, tidy and have the confidence to take responsibility. Those who apply will be consistent and able to complete tasks thoroughly, applying intelligence and broader understanding where necessary. You should be good under pressure, punctual and flexible.

Your first few weeks could look like this:

• Support for PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022)
• Installing PCs / upgrading software
• Administration of IP phone systems (via web based interface)
• Supporting customer applications (training provided)
• Setting up email accounts and website hosting (Linux and Windows)
• Support for Mac’s remotely and on-site.

Extra skills that would be great:

• A minimum of 2+ years experience in supporting small and medium sized business networks in an outsourced IT company.

Hours: 40 hours per week, Monday – Friday.
Location: Wymondham, Norfolk
All applicants must have a Right to Work in the UK