£27,135.68
40 Hours, Full time
Department: Call Center
Location: Wakefield, United Kingdom
Positions available: 1
Posted: Wednesday, 16 July 2025

PC SPECIALIST LTD IS EUROPE’S LEADING SYSTEMS INTEGRATOR, WHICH CURRENTLY EMPLOYS UPWARDS OF 220 STAFF AT ITS HEADQUARTERS IN WEST YORKSHIRE, UK. WE ARE FURTHER IN OPERATION FROM A RECENTLY OPENED PREMISES IN THE NETHERLANDS. WE SPECIALISE IN MANUFACTURING BESPOKE PCS, LAPTOPS, WORKSTATIONS & SERVERS FOR CONSUMER, BUSINESS, AND EDUCATION MARKETS, ACROSS THE UK & EUROPE.

We are delighted to announce that an exciting opportunity has arisen within our call centre, based in the outskirts of Wakefield. We are seeking computer enthusiasts to join our expanding team of 1st Line UK IT Sales/Support Engineers.
The day-to-day workload within our call centre is varied but can often be demanding, especially during seasonal peak times, therefore, we are looking for candidates who will be able to adapt quickly to varying pressure. An ability to multitask, prioritise and organise are key to being successful within this role.
A typical working day consists of providing sales advice to prospective and existing customers, alongside order tracking and technical support to our existing customers through means of phone calls, emails, live chat and remote support. We provide honest advice tailored towards individual needs. We do not ‘cold call’ or pressure our prospective or existing customers.
There are excellent opportunities for candidates who apply themselves and evolve within their role as the company continues to expand. The successful candidate will be committed and ambitious for both themselves and PCSpecialist.

REQUIREMENTS

• Active knowledge on the latest computer hardware.
• Ability to understand and visualise how computers are configured and built.
• A good understanding on troubleshooting computer hardware and software.
• Ability to explain technical jargon to nontechnical customers.
• Experience working within a high-pressure environment.
• Punctual, reliable, conscientious and an excellent communicator.
• Customer service: 1 year (Required)

LANGUAGE SKILLS

• English

DESIRABLE SKILLS

• Experience using remote support software.
• Fast and accurate typing skills.
• Basic networking skills.
• Technical support: 1 year (Preferred)

Please refer the Job description for details