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1st Line Voice Engineer at First Technology Pty Ltd

Umhlanga, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

08 Nov, 25

Salary

0.0

Posted On

10 Aug, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good communication skills

Industry

Information Technology/IT

Description

How To Apply:

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Responsibilities

Participating in the maintenance of call management systems, daily customer support ticket handling, call recordings management and integrated applications
Setting up and managing current applications, including FreeSwitch, Yeastar, PortaOne, Teams Operator Connect, Teams Direct Routing, Zoom Phone Platforms and Call Cabinet
Adding and managing SIP lines and trunks
Maintaining installed voice services, includes all aspects of proactive maintenance, configuration management, upgrading/updating and performance optimization
Install and implement switches and VLAN configurations
Understanding of IP PBX configuration, call routing and translations, SIP trunk implementations with multiple platforms, including but not limited to YeaStar Cloud PBX platforms, Microsoft Teams and Zoom Phone
Ongoing research and development of new voice services and technologies
Assisting FirstNet solutions team with client consultations and selling voice related services
Onsite support at customer offices on an ad-hoc basis
Minimum 2 years’ experience in the above