Equipment Customer Support Coordinator
$22/Hr. M-F 8 am to 4:30pm
Park 100 - Indianapolis, IN
Temp to Hire

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School Diploma or GED required; Associate’s Degree preferred.
• 1–3 years of experience in high-volume data entry and customer service required.
• Strong proficiency in Microsoft Word and Excel required; experience with ERP systems preferred.

KEY SKILLS AND COMPETENCIES:

• Strong written and verbal communication skills.
• Exceptional customer service and interpersonal skills.
• High level of accuracy, attention to detail, and organizational abilities.
• Capable of managing multiple tasks and prioritizing effectively.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
• Self-starter with the ability to work independently and within a team.
• Fast and accurate typing and numeric data entry skills.
• Ability to work occasional overtime based on business needs.
  This position offers the opportunity to be a crucial part of a team dedicated to customer satisfaction, operational excellence, and continuous improvement.
  

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GENERAL PURPOSE OF THE JOB:

The Equipment Customer Support Coordinator provides vital administrative and customer service support for the processing of spare parts and dimer orders. This role acts as a primary contact for customers regarding order entry, quotes, pricing, and general inquiries, while also serving as a backup to the Equipment Customer Service team. The position requires accurate electronic data entry, prompt and professional customer communication, and strong coordination with internal departments to ensure customer satisfaction.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Serve as the main point of contact for customers regarding spare parts and dimer order status, pricing, quality issues, shipping, complaints, and surveys.
• Manage customer communications to ensure timely and effective resolutions.
• Identify and report key account issues and growth opportunities to the Equipment Product Manager and Territory Sales Manager.
• Enter and process sales orders (external and inter-company) for spare parts and dimers using the company ERP system.
• Prepare accurate quotes for both internal and external customers.
• Process credit card orders in accordance with company policy.
• Respond promptly to phone and email inquiries with professionalism and accuracy.
• Draft routine professional correspondence to customers.
• Maintain organized daily, monthly, and annual filing of equipment and dimer records.
• Monitor and report noticeable changes in spare parts costs and escalate appropriately.
• Track and report monthly activity and product metrics using charts, graphs, and spreadsheets.

ADDITIONAL RESPONSIBILITIES:

• Log customer interactions and maintain performance metrics in CRM and other business systems.
• Handle challenging customer situations professionally and efficiently.
• Provide backup support to the Equipment Customer Service Representative for entering equipment orders and managing customer interactions.
• Follow all company safety, conduct, and employment policies.
• Maintain a clean and orderly workspace.
• Support other departments or functions as needed based on business demands.