COMPANY BIO
Come… Enjoy… Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.
POSITION OVERVIEW:
The Banquet Server is responsible for providing efficient and courteous service to our guests. The server will provide our guests with hospitality providing prompt, efficient service of food and beverages in accordance with hotel policies and banquet event order standards.
EDUCATION AND EXPERIENCE:
- MUST possess a valid Alberta Pro Serve certification.
- 1-2 years-experience in a server capacity working in a fast-paced, high volume foodservice environment.
- Post-secondary education in a recognized Hospitality Management program or certification would be an asset.
- Previous banquet foodservice experience would be an asset.
KNOWLEDGE, SKILLS AND ABILITIES:
- Greets guests in a positive manner
- Performs necessary tasks to service guests and is able to handle all guest requests
- Maintains close communication and works cooperatively with Banquet leadership team, co-workers in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment to ensure consistency of services and the highest quality of operation.
- Monitor guest needs on a continual basis ensuring all requests will be promptly fulfilled
- Guides the quest through all phases of their experience in the banquet/event
- Sets up, monitors, refreshes and breaks down coffee breaks, receptions and buffet tables for specific group functions
- Opens and serves wine or alcoholic beverages as requested
- Promptly removes dishes as guests complete their meal during any meeting or function
- Effectively communicates with the kitchen, catering coordinate and banquet staff
- Assist other banquet personnel with maintenance (side work, opening/closing duties as necessary)
- Knowledge of all liquor brands, beers, non-alcoholic selections, correct glassware and garnishes
- Familiar with various types of services – plated, buffet, working lunches, etc.
- Must have manual dexterity and motor coordination.
- May at times have to lift up to fifty pounds.
- Continuous standing and walking carrying items. Shifts may include nights, weekends, and holidays.
- Be aware of all Hotel Environment and Health & Safety Procedures including Emergency Evacuation
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