2+ Years Helpdesk Specialist Entry at Go Intellects Inc

, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Desktop Support, Incident Management, Knowledge Management, Microsoft Products, Troubleshooting, Mobile Device Support, Collaboration, Service Level Agreements, Security Policies

Industry

IT Services and IT Consulting

Description

Role : Helpdesk Specialist Entry Client : DC Government Location : Washington, DC (Onsite) Job Description: Complete Description: The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below: Work Arrangement / Schedule Onsite - 6 PM - 6 AM: Wed, Thurs, Fri Sunday: 6AM - 2:30 PM every other week 8hrs Customer Support Entry Roles and Responsibilities i. Answer calls in a dynamic IT operations environment, supporting multiple agencies ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia iii. Log and route service requests and incidents in an incident management system iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis v. Provide a high level of customer service to end users on a daily basis vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications vii. Troubleshoot issues related to agency specific applications and web applications viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Helpdesk Specialist will provide first-level technical support, answer technical inquiries, and document issues. They will also alert senior staff and maintain high levels of customer service.