FULL-TIME REGULAR POSITION (35 HOURS/WEEK)

Parkdale Queen West Community Health Centre (PQWCHC) is a dynamic, community-based health care
organization that has historically served mid-west downtown Toronto and now provides outreach services across
the entire city. Offering a broad range of services, including primary health care, dental care, harm reduction,
health promotion, counselling, and community development programming, we are also committed to serving
people who face barriers to health care, and we strive to reduce these barriers. PQWCHC is a multi-sited
organization.
We are seeking a highly skilled and motivated Technical Support Analyst to join our IT team; you see this role as
an opportunity to take the next step in your successful career while contributing to a vision of Inclusive

QUALIFICATIONS:

• Minimum of 3-5 years of proven experience in a technical support or IT support role.
• Strong knowledge and hands-on experience with Microsoft Active Directory (user management, group

policies, permissions, Domain Migration).

• Proficiency in Office 365 (Exchange, SharePoint, Teams, OneDrive, Security, Compliance).
• Experience with CrowdStrike or other endpoint security software.
• Experience with Cisco Meraki network equipment (firewalls, routers, switches, access points).
• Experience with PowerApps and Power BI development and troubleshooting.
• Experience with Azure SQL system administration and development
• Strong understanding of antivirus solutions and general endpoint protection strategies.
• Excellent problem-solving and troubleshooting skills.
• Good communication skills, both written and verbal, with the ability to explain technical concepts to non-

technical users.

• Ability to work independently and in a team environment.
• Strong organizational skills and attention to detail.
• As a part of the operation team, work on sites is mandatory.

PREFERRED SKILLS:

• Certifications such as Microsoft Certified: MCSE, Azure Fundamentals, CompTIA Network+, Cisco Certified

Network Associate (CCNA), or others.

• Experience with scripting languages (PowerShell, Python, etc.).
• Familiarity with other IT management tools and platforms.

Compensation: $65,683 to $79,473 per annum, plus Group Benefits and HOOPP (Health Care of Ontario
Pension Plan). Opportunities for professional development and certifications.
If you are interested in joining in a creative and dedicated team to, we want to hear from you! Applicants, please
send your resume and cover letter in a single document (MS Word or PDF format only). Please apply using the
form at the bottom of the PQWCHC employment page: https://pqwchc.org/contact/employment/
Job ID: 2025-002

Please refer the Job description for details