Key Responsibilities:

General

• Have a working knowledge of CPLED’s policies. Interpret and apply internal and external policies, procedures, and regulations to inform decisions or recommendations.
  • Maintain records with the utmost attention to privacy, confidentiality, and security of sensitive information and documentation. Records should be organized, centrally accessible, and current. Update CPLED’s databases.
• Apply full cycle case management strategies to balance competing priorities on multiple active files.
• Maintain and update process materials such as standard operating procedures, standard replies, and letter templates using approved language.
• Support and respond to general inquiries in multiple shared mailboxes and escalations as required, applying sound judgement.
• Provide administrative support and backup coverage for other staff as required.
• Maintain professional working relationships with department staff, managers, and stakeholders.
• Collaborate with internal and external stakeholders to ensure CPLED is adhering to best practices. Review current practices and processes to ensure continuous improvement.
• Prepare scheduled and ad hoc reports as required.
• Complete special projects as required.
• Remain interested in and capable of growing to meet additional changes and challenges that may be added to the position over time.
• Complete other tasks as assigned.

Accommodation/Accessibility

• Act as a primary contact for accommodation process participants, answering questions, providing updates, and communicating outcomes.
• Provide advice and support to internal and external stakeholders regarding the accommodation process.
• Thoroughly review and assess requests for accommodation, escalating as necessary. Identify and gather additional information and documentation required to facilitate the accommodation process.
• Develop and implement appropriate and individualized accommodation according to established procedures and guidelines.
• Receive, approve, and coordinate student extension requests according to established procedures and guidelines, escalating as necessary.
• Apply good judgment to draft detailed responses to students. Draft accommodation decisions using existing templates, clearly communicating the reasons for decision.
• Develop and maintain an understanding of accessibility processes and trends.

Academic/Professional Integrity

• Act as a primary contact for academic/professional integrity review process participants, answering questions, providing updates, and communicating outcomes.
• Provide advice and support to internal and external stakeholders regarding the academic/professional integrity review process.
• Thoroughly review and investigate incidents of potential academic or professional misconduct, escalating as necessary. Identify and gather additional information and documentation required to facilitate the academic/professional integrity process.
• Apply good judgment to draft detailed responses to students. Draft academic/professional integrity decisions using existing templates, clearly communicating the reasons for decision.
• Based on existing guidelines, identify relevant documentation for inclusion in academic/professional integrity disclosure packages. Prepare and issue the disclosure packages with academic/professional integrity decisions.
• Develop and maintain an understanding of academic integrity processes and trends.

Appeals

• Act as a primary contact for appeal process participants, answering questions, providing updates, and communicating outcomes.
• Provide advice to internal and external stakeholders regarding the administrative requirements of CPLED’s adjudicative processes.
• Thoroughly review and investigate appeal submissions, escalating as necessary. Identify and gather additional information and documentation required to facilitate the appeal process.
• Consult and provide information to the decision maker. Using existing templates, draft detailed appeal decisions on behalf of the decision maker which clearly communicate the reasons for decision.
• Based on existing guidelines, identify relevant documentation for inclusion in appeal disclosure packages. Prepare and issue the disclosure packages with appeal decisions.
• Support external legal counsel as required.
• Organize training, onboarding, and offboarding for Appeal Committee members and Chairs. Update and maintain training materials and intranet site.
• Canvass scheduling availability for Appeal Committee members, discuss proposed panel compositions with Chairs, and communicate appointments to Committee members.
• Develop and maintain an understanding of adjudicative processes and trends.

Qualifications:

• Undergraduate degree in a relevant field (including but not limited to education, social work, human resources, or social science).
• 3-5 years of experience in a relevant field. An equivalent combination of education and related experience will be considered.
• Prior accessibility experience (working with students or employees) and familiarity with human rights and accommodation requirements is an asset.
• Prior experience with academic or professional integrity investigations is an asset.
• Prior complaint, appeals, or issues management experience is an asset.
• Exceptional analytical, problem-solving, and critical thinking skills with the ability to interpret complex issues and recommend solutions.
• Excellent written and oral communication skills, including persuasive writing skills. Ability to read, understand, and interpret policies and legislation.
• A high degree of professionalism, diplomacy, and facilitation skills and a strong ability to develop and sustain relationships with diverse stakeholders.
• Excellent attention to detail, time and case management, and organizational skills. Ability to demonstrate initiative, flexibility, and to prioritize work independently.

Additional Information

The Canadian Centre for Professional Legal Education (CPLED) is partnering with the Law Society of Alberta on this search. CPLED thanks all applicants, however, only selected candidates will be contacted. CPLED values diversity in its workforce and equal access to opportunity. All inquiries and applications will be handled with the highest level of confidentiality.

Current Hybrid/Remote Option

CPLED embraces a hybrid work environment, and most of our employees work in our head office in Calgary, Alberta. If you are located elsewhere and are seeking a fully remote opportunity, you are welcome to submit your application for our consideration. Please note that remote candidates residing outside of Calgary may be required to travel occasionally.aWhat We Do

There has never been a more exciting time to be at WAHA. We are an integrated health system providing the full continuum of care to the six communities of the western James Bay coast with over 500 employees, physicians, and partners in care. As a health authority, you will work in a unique setting where you have the opportunity to care for patients in all phases of their life journey, in all areas of their health experience. From Primary, Acute, and Mental Health, Dental, Specialty Clinics, Population Health and the WAHA Paramedic Service, the opportunities for growth are boundless. We provide community-based programming in all six of our communities, have six paramedic bases, three hospitals, four emergency departments, one community health centre and a total of 72 beds. Our guiding goal is to be a centre of excellence in Indigenous and remote healthcare. To make this goal a reality, we have formed partnerships with other centres of excellence to remove barriers and eliminate the inequity of health services access that have long impacted the patients that we serve.

At WAHA, we are leading the way in health transformation. Come and immerse yourself in the local Cree culture, work with dedicated and passionate colleagues, and live in beautiful northern communities with amazing community members. Our mission is to provide optimum healthcare as close to home as possible. You can be part of this rewarding experience. Come and find your adventure in the north.

Who You Are

• Knowledge of Ontario secondary school graduation requirements.
• Knowledge of post-secondary admissions processes
• Understanding of Indigenous education approaches and culturally responsive learning.
• Awareness of Indigenous histories, cultures, languages, and ways of knowing
• Ability to establish respectful and productive relationships with communities
• Strong consultation, facilitation, and communication skills
• Strong organizational and project coordination skills
• Data collection, reporting, and evaluation skills

What You’ll Do

• Promote health career pathways to youth, families, and communities
• Coordinate career exploration, recruitment, and mentorship activities
• Support learners in navigating secondary-to-post-secondary transitions
• Provide guidance on admissions requirements, prerequisites, and application processes
• Support learners throughout their educational journey
• Coordinate academic, mentorship, and wellness supports
• Build and maintain relationships with communities, schools, post-secondary institutions, and health partners
• Collaborate with educators, guidance counsellors, and program partners to strengthen health profession pathways
• Collect and monitor program participation and learner outcome data.
• Support reporting, evaluation, and funding requirements
• Support implementation of the WAHA-Queen's Health Education Campus Initiative
• Contribute to workforce development and health professions education planning

What You Bring

• Undergraduate degree in education preferred
• Experience supporting Indigenous learners and communities
• Experience working with secondary schools and/or post-secondary institutions
• Ontario Class G Driver’s License required
• Ability to travel regularly throughout the Weeneebayko region required
• 7-10 years’ experience in education, student services, Indigenous education, academic advising, career development, health professions education, or a related field
• Ability to communicate in the local native Cree language is an asset

Why Choose Us

• Hospitals of Ontario Pension Plan
• Group health, welfare, and Employee and Family Assistance Program Benefits
• Annual retention bonus, a northern living allowance, and vacation travel bonus (all pensionable earnings)
• Be part of an organization leading health transformation in the remote north
• Ability to work with a purpose, connected to an amazing community and culture, with opportunities to learn and grow
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