2026-7865 Systems Engineer-Mid at Arch Global Services (Philippines) Inc.

Taguig, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Jira Cloud Administration, Confluence Cloud Administration, Jira REST API, JSON, Webhooks, Workflow Design, System Governance, User Enablement, Platform Stability, Security, Automation Configurations, Tier 2/3 Support, Problem-Solving, Atlassian ACP Certifications, ServiceNow Integration

Industry

Outsourcing and Offshoring Consulting

Description

Company Description AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership. Job Description Schedule: Night Shift The Jira & Confluence Administrator is responsible for the configuration, administration, and optimization of Jira Cloud and Confluence Cloud. This role supports enterprise workflow design, system governance, integrations, and user enablement. The administrator ensures platform stability, security, and effective usage while enabling teams through efficient tooling and best practices. Job Responsibilities: Jira & Confluence Administration Configure and maintain Jira Cloud projects, workflows, screens, issue types, fields, permissions, and notifications. Administer Confluence Cloud including spaces, templates, permissions, and content organization. Manage user and group access, ensuring compliance with governance standards. Integrations & API Build and maintain integrations using the Jira REST API, including JSON, tokens, and webhook-based automation. Support internal systems and reporting tools that interact with Jira Cloud. Ensure secure integration patterns, including service account and token governance. Governance & Optimization Develop and enforce standards and best practices for Jira Cloud project configuration and Confluence Cloud space governance. Monitor licensing, storage, and system configuration hygiene. Work closely with security/compliance teams to ensure platform audit readiness. Support & User Enablement Provide Tier 2/3 support for Jira Cloud and Confluence Cloud. Assist teams with workflow design, automation configurations, templates, and knowledge‑base structure. Create documentation and deliver training on platform best practices. Qualifications Required Skills: 3–5+ years of experience administering Jira Cloud and Confluence Cloud. Strong understanding of Jira Cloud workflow design, schemes, permission models, and project configurations. Hands‑on experience leveraging the Jira REST API for integrations and automation. Experience with Jira Cloud Automation, including triggers, conditions, and actions. Strong analytical and problem‑solving skills with the ability to support both technical and non‑technical teams. Desired Skills: Atlassian ACP certifications (ACP‑610, ACP‑620, ACP‑100). Experience with enterprise API integration platforms or automation tools. Familiarity with Confluence macros, templates, and structured documentation models. Bonus: Experience managing integrations between Jira Cloud and ServiceNow, including workflows, data synchronization, and API alignment. Additional Information Bachelors Degree

Responsibilities

The Jira & Confluence Administrator is responsible for configuring, administering, and optimizing Jira Cloud and Confluence Cloud, focusing on enterprise workflow design, system governance, and integrations. This role also involves managing user access, ensuring platform stability and security, and enabling teams through efficient tooling and best practices.