2026-7896 Support Analyst-Mid (Nightshift) at Arch Global Services (Philippines) Inc.

Taguig, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Support, System Support, Problem-Solving, Communication, VNDLY System Knowledge, Issue Investigation, Data Accuracy, Troubleshooting, System Access, SOP Adherence, Excel, Data Cleanup, VLOOKUP, XLOOKUP, Ticket Management, Process Improvement

Industry

Outsourcing and Offshoring Consulting

Description

Company Description AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership. Job Description Shift: Nightshift This role provides operational and system support to the Vendor Outsource Team and VNDLY system owners. While many responsibilities are task-oriented, the role requires strong attention to detail, applied problem-solving skills, and effective communication with onshore stakeholders. The resource is expected to actively investigate issues, leverage system knowledge of VNDLY, and drive items to resolution rather than only processing tickets. What Success Looks Like in This Role Issues are actively owned and driven to resolution, not just logged or processed Onshore stakeholders receive timely, clear communication and follow-ups VNDLY data remains accurate, complete, and audit-ready Escalations are thoughtful, well-documented, and solution-focused The Vendor Manager can rely on this resource to manage day-to-day support while proactively identifying risks or gaps Ability to troubleshoot basic system and access issues (e.g., login issues, user setup, configuration questions) leveraging Job aids and SOPs Strong attention to detail when reviewing system data, worker records, and vendor information Working knowledge of Excel, including data cleanup, formatting, filters, and basic formulas (VLOOKUP/XLOOKUP) Experience managing tickets, tracking issues, and following through to resolution Ability to communicate clearly and professionally with onshore teams and vendors Proven ability to manage follow-ups across multiple stakeholders Understanding of when and how to escalate issues with proper context and documentation Ability to follow SOPs while also applying judgment and critical thinking when needed Qualifications Hands-on experience supporting HR, procurement, or vendor management systems (VNDLY preferred) Background supporting contingent workforce or Vendor Management Office (VMO) programs Experience partnering with IT, HR, Procurement, and external vendors Advanced Excel skills (pivot tables, data validation, basic reporting) Experience identifying trends or recurring issues and suggesting process improvements Comfort participating in calls or meetings with onshore stakeholders to resolve issues Confidential Information Experience creating or updating SOPs, job aids, or training documentation Additional Information Bachelor’s degree in business Administration, or any related field.

Responsibilities

This role provides operational and system support to the Vendor Outsource Team and VNDLY system owners, requiring active investigation of issues and driving items to resolution rather than just processing tickets. Success involves ensuring data accuracy, providing timely communication to onshore stakeholders, and managing day-to-day support proactively.