2026-7927 Business Operations Team Lead (Nightshift) at Arch Global Services (Philippines) Inc.

Taguig, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Operations, Team Leadership, Process Improvement, Lean Principles, Service Level Agreements, Data Analysis, Microsoft Excel, PowerBI, User Acceptance Testing, Change Readiness, Insurance Terminology, Reinsurance Terminology, Standard Operating Procedures, Coaching, Communication, Problem Solving

Industry

Outsourcing and Offshoring Consulting

Description

Company Description AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership. Job Description Business Operations Team lead – Central Operations will oversee a delivery team with a focus on production levels, service level agreements, quality and process improvement. This position utilizes insurance operations and reporting expertise along with LEAN principles to deliver quality service with a focus on team engagement. The role will work closely with the Operations Team Manager to provide ongoing feedback and support problem solving. Lead team in delivery of business operations services including: Workflow oversight & service delivery, Process improvement & Innovation, User acceptance testing and change readiness , Team Development & Engagement Ensure established service level agreements are met by team Escalate production issues proactively to ensure quick resolution Identify, lead and coordinate process improvement opportunities Ensure Productivity/Quality Tracking is monitored and accurate Coordinate and implement training Create and maintain Standard Operating Procedures, as necessary Provide coaching and feedback to team members Escalate personnel issues on a timely basis Track capacity and resources to plan Enhance and promote team engagement Other duties as assigned Qualifications Microsoft Office – Proficient Microsoft Excel – Advanced PowerBI – Proficient with views & customization Data & Analysis – Advanced Insurance/Financial Knowledge – Basic User Based Technology – Capabilities knowledge: Alteryx, PBI, Smartsheet etc. Strong leadership skills with a proven track record of high-quality results Continual improvement mindset and positive influence Demonstrated organizational skills with flexibility to changing requirements Strong customer service orientation with an ability to understand, improve workflow and processes Excellent communication, both verbal and written with fluency in the English language Strong analytical skills and financial acumen with the ability to collect and analyze information with attention to detail and accuracy Working knowledge of standard insurance & reinsurance terminology Proficient in Microsoft Office ,Excel, Smartsheets, Imageright, PowerBI. Strong analytical and problem solving ability Additional Information Bachelor’s degree in Business, Management, Accounting, Finance, Mathematics, Statistics

Responsibilities

The Business Operations Team Lead will oversee a delivery team to ensure production levels, service level agreements, and quality standards are met. They are responsible for driving process improvements, managing user acceptance testing, and fostering team development through coaching and engagement.