2026 Customer Marketing Operations Internship
We are looking for an enthusiastic Intern to join our Customer Marketing Operations team working on our marketing and transactional campaigns on a 12-month placement.
From day one, our placement students are fully integrated into Team Hilton. Our placements offer vast exposure and opportunities, such as networking with senior executives, involvement in regional conferences and for some, international travel.
Based in our Glasgow Corporate Office, you will be part of a cohort of around 10 interns and take part in regular connect meetings and feedback sessions designed to support your development. You will benefit from our social area, including a table tennis and pool table. We have good transport links, just a five-minute walk from Central & Queen Street Train Stations, and Buchanan Street Subway.

THE OPPORTUNITY

The Hilton Customer Marketing Operations team uses customer and guest insights to evolve and deliver personalised experiences for our customers and guests. We are looking for an enthusiastic, curious, and innovative intern with a dream to think beyond the day-to-day and envision what could be.
As an intern you will be an integral part of the Customer Marketing Operations team, collaborating with industry leading digital marketers on global campaigns using revolutionary technologies to transform our guests and customers’ experiences. This will involve implementing new journey campaigns, enhancing existing technologies and processes while also delivering insights to help improve our channel performance.

• Assist with the strategy, development, and execution of our marketing and transactional email campaigns, mobile In App Messaging and push, using Braze, our Email Service Provider (ESP).
• Support the creative solution improvement of design, process or technical challenges related to email and mobile projects.
• Monitor and analyse key performance metrics for email and mobile marketing and transactional campaigns, to generate insights and recommendations for campaign optimisation.
• Establish good partnerships with outside vendors, internal constituents, and other departments to support open collaborative communication.