2026 Level 3 Pensions Administration Apprenticeship Programme, Redhill at Willis Limited, trading as Willis Towers Watson plc

Redhill, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Empathy, Problem Solving, Training, Relationship Building, Pension Knowledge

Industry

Financial Services

Description

With 48,000 colleagues in over 140 countries, we help organisations make forward-thinking choices about their people, their investments and the risks they face. Joining our global Benefits Delivery & Outsourcing GB team, you’ll be part of our impact right from the start. Benefits Delivery & Outsourcing GB provides pension administration services to occupational business funds around the world. This team embraces technology to help clients, and their employees worldwide understand and access their pensions. Wherever they are, whatever question they have about their pension, you’ll be there to help. Diversity, Equity and Inclusion At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. Responsibilities: You’ll be the first person our clients and their people speak to when they have a question about their occupational pension scheme. Working with and learning from our experienced team, you’ll: Communicate with and support a wide range of clients and pension scheme members Provide a calm, empathetic and professional customer experience to our scheme members Handle and resolve queries yourself, while passing more complex issues onto other parts of your team Follow our complaints procedure and make sure that the Senior Administrators are notified immediately of any complaints Take part in regular training to broaden your knowledge and build your skills Build relationships with clients and develop your knowledge of their pension schemes Spot and highlight areas where our services could be improved

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Responsibilities

You will be the first point of contact for clients and pension scheme members, providing support and resolving queries. You will also participate in training to enhance your skills and identify areas for service improvement.