211 ALBERTA PROJECT MANAGER

For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.
What to expect in the role:
Job Objective
The 211 Alberta Project Manager will lead a short-term initiative to guide 211 Alberta through a period of transformation, including implementing a new technology system and transitioning to an updated service delivery model in conjunction with provincial partners. This role will ensure that all project activities are delivered on time, within scope, in alignment with privacy legislation, and with smooth change adoption and strong collaboration with provincial partners. The Project Manager will have created sustainable processes, documentation and capacity to maintain changes beyond the contract term.

Key Outcomes

• Comprehensive project plan created and executed, with milestones achieved on time and within scope.
• Risks are identified early and mitigation plans created.
• Staff and partners are supported through transitions with clear communication and training.
• All project activities aligned with applicable privacy legislation.
• New technology system is fully rolled out, integrated into daily operations, and documented with clear processes and user guidance.
• Provincially streamlined service delivery is achieved in collaboration with partners, with standardized workflows and service quality measures in place.
• Regular reports provided to leadership with evidence of progress, risks, recommendations and outcomes achieved.

QUALIFICATIONS AND REQUIREMENTS

• Proven experience in project management, preferably in non-profit, social services, or health sectors.
• PMP, CAPM, or similar certification is considered an asset.
• Gender-Based Analysis+ Certification.

SKILLS/ABILITIES:

• Strong background in change management and partnership engagement.
• Familiarity with technology implementation and systems adoption.
• Excellent organizational, communication, and facilitation skills.
• Ability to manage multiple priorities and work independently.
• Understanding of call centre operations is considered an asset.

LINES OF COMMUNICATION/ACCOUNTABILITY

• Reports to the Director, Crisis and Navigation.
• Works closely with other Managers and Directors within the 211 Alberta partnership.