Reports to 211 StatewideOperations Director
Location: Must Reside in Wisconsin
United Way of Wisconsin is seeking an organized, enthusiastic, forward-thinking, and mission-focused individual who understands and respects the needs of 211 resource directory users and has an interest in the human services delivery system. The 211 Community Resource Database Associate (Associate) will develop and maintain relationships with agencies and community groups that assist all populations, with an emphasis but not limited to service providers in Wisconsin. This is a full-time, regular, non-exempt position.

QUALIFICATIONS

Excellent and demonstrated communication and people skills to interact with diverse populations, required.
Strong research and analytical abilities to identify appropriate resources, required.
Meticulous with strong organizational skills to maintain accurate information, required.
Proficiency in computer applications for data entry and report generation, required.
Proficiency in using Microsoft Office products including word and excel, required.
Knowledge of local community resources and social service agencies, required.
Knowledge of substance use treatment and support services, preferred.
Productivity driven with a focus on measurable results.
Critical thinking and problem solving.
Ability to work independently, as well as in a team environment.
Ability to establish and maintain positive working relationships and remain positive.
Flexible, able to manage priorities and deadlines in a fast-paced environment without compromising quality.

YEARS OF EXPERIENCE

1 - 2 years of experience

SKILLS AND COMPETENCIES

MS Office
Adaptability and Change Management
Brand Steward
Community Expertise

The duties listed below are intended only as illustrations of the types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.
Service Directory Curation and Data Entry
Regularly update and maintain a comprehensive directory of community service providers, including contact information, eligibility criteria, and service details.
Verify agency programs and index the services according to a standard indexing system.
Conduct research to identify service providers missing from the directory and add resources and incorporate them into the database.
Ensure data accuracy by verifying information with providers and updating as needed.
Ensure compliance with national accreditation, taxonomy, and coding standards.
Outreach and Community Engagement
Assist in implementing outreach strategies to raise awareness about available services within the community.
Conduct surveys, telephone, and other methods to regularly update and collect community resource database service listing.