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211 Helpline Director at Helpline Center

Sioux Falls, South Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic leadership, Operations management, Staff supervision, Staff development, Coaching, Database management, Community relations, Written communication, Verbal communication, Interpersonal skills, Computer literacy, Software proficiency

Industry

Individual and Family Services

Description

Description The 211 Director provides strategic leadership and oversight for the programming and operations of the 211 Helpline This role is responsible for ensuring the delivery of high-quality services, aligning day-to-day operations with organizational goals, and driving continuous improvement in service performance and impact. Manage, guide, coach, and develop employees, ensuring performance standards are achieved, while fostering a positive and productive work environment. Direct operations of the 211 Helpline Oversee the curation and maintenance of the Helpline Center resource database Establish and maintain collaborative relationships with community partners and provide strategic insight Requirements Bachelor’s degree. Demonstrated interest in human services. Demonstrated skills in written and verbal communication along with excellent interpersonal skills. Demonstrated experience supervising and leading staff. Working knowledge of computers and software programs. Offers of employment contingent upon an acceptable criminal background check.

Responsibilities

The 211 Helpline Director provides strategic leadership and operational oversight for the 211 Helpline to ensure high-quality service delivery. This role involves managing and developing staff, maintaining resource databases, and fostering collaborative relationships with community partners.