GENERAL INFORMATION

Salary
£24,202
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
External
Location
Bradford, Leeds, York
Region
North East
Closing Date
03-Feb-2025
Post Type
Permanent
Civil Service Grade
AO
Number of jobs available
22
Job ID
2225

DESCRIPTIONS & REQUIREMENTS

Job description

ESSENTIAL SKILLS & CRITERIA:

• Strong customer focus and service skills
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills
  Whilst the post holder will be allocated to a specific office base, t may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.

JOB DESCRIPTION ATTACHMENT

• 
  Admin Officer Advert Multi Jurisdictional.docx (Job Description Attachment)

STATEMENT OF SUITABILITY

Guidance for the Statement of Suitability
Please demonstrate your skills and experience for the role and how you meet the essential and desirable skills/expertise criteria as detailed in the job description.
Evidence of Experience
CV or Work History, Statement of Suitability

THE KEY PURPOSE OF THE ROLE

Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so t will be opportunities to exercise discretion and initiative and continually look to improve, within a framework of Standard Operating Procedures (SOPs). Problem solving is carried out by reference to lean techniques (e.g., problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although t may be some opportunity to provide advice and carry out limited supervision of others.

OTHER DUTIES

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Additional Information