24/7 Security Operations Analyst at Global Office Supply FZE LLC

Canberra, , Australia -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Security Monitoring, Triage, Incident Response, EDR, NDR, CASB, SIEM, Playbooks, Case Management, Customer Communication, Shift Work, SOP Adherence, Threat Detection, Alert Fidelity Improvement, Mentoring

Industry

IT Services and IT Consulting

Description

We Are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. About the role We are looking for a 24/7 Security Operations Analyst. The 24/7 Security Operations Analyst is a key member of Fujitsu Cybers frontline defense team, responsible for continuous monitoring, triage, and initial response to security events across customer environments. Operating within our high-availability Security Operations Centre (SOC), this role ensures the timely identification and escalation of potential threats, supporting incident management in alignment with contractual service-level agreements and industry best practices. This position requires a strong customer-centric approach, emphasizing clear and professional communication, accurate documentation, and prompt escalation of security incidents. By delivering high-quality operational support and actionable insights, the SOC Analyst plays a critical role in strengthening customer trust, enhancing security posture, and contributing to the overall resilience of client environments. At Fujitsu Cyber, we dont believe theres only one path into this industry. Whether youve cut your teeth on a helpdesk, battled through complex incidents, tinkered in your own lab or already live and breathe cyber operations, your experience matters and we want it! Were expanding a team that thrives on big thinkers, sharp analysts, problem‑hunters and relentless learners. A team where junior talent grows fast, seasoned professionals push their craft even further and career‑changers finally find the doorway into the cyber world theyve been chasing. With us youll work alongside people who challenge each other, back each other and share knowledge like its oxygen. We operate in a space where curiosity beats ego, collaboration beats hierarchy and continuous learning isnt a slogan, its the culture. If you want to grow, experiment, break things (safely), defend real environments and be part of a cyber team thats actually evolving , Fujitsu Cyber is where your next chapter starts. This role is based in Canberra (but other AU cities may be considered). This role requires you be flexible to operate in shift work and available to support on weekends as well. Responsibilities and Accountabilities Cyber Monitoring and Detection Continuously monitor EDR, NDR, CASB, SIEM platforms and security telemetry for suspicious activity and indicators of compromise. Perform initial triage and classification of security alerts to assess severity, scope, and potential customer impact. Ensure thorough and accurate alert investigations in line with established playbooks and detection logic. Incident Response and Escalation Execute predefined response actions and promptly escalate confirmed incidents to Tier 2 analysts or Incident Response team. Document all investigations, containment measures, and escalations comprehensively within case management tools. Deliver clear, customer-focused communication during security events, ensuring timely and accurate updates. Customer Engagement and Support Serve as a professional and responsive point of contact for SOC-related queries, escalations, and routine updates during shifts. Maintain accurate incident records, shift communication log, and assist with ticket updates to support customer reporting requirements. Provide relevant insights and context for customer briefings and post-incident reviews when required. Assist Senior SOC staff in engagement management responsibilities. SOC Operations Maintain accurate shift logs, health check records, and ensure SOC dashboards reflect current operational status. Support operational continuity through effective handovers and strict adherence to standard operating procedures. Participate in ongoing training, readiness exercises, and validation of detection capabilities. Complete hourly SIEM checks. Collaboration and Service Improvement Provide actionable feedback to the Advanced Cyber Intelligence and Response Team (ACIRT) to improve alert fidelity and reduce false positives. Identify and recommend enhancements to SOPs, playbooks, and customer-facing documentation. Assist in onboarding and mentoring junior SOC analysts as required. Requirements and Experience To succeed in this role you will have: 1–2 years in a SOC, cybersecurity environment or IT background. Australian Citizenship is mandatory. Current or reinstatable AGSVA Baseline Security clearance is preferred. Experience in handling live security events and contributing to incident response Familiarity with SIEM tools (e.g., Crowdstrike, Splunk, Sentinel, QRadar, or similar) Strong verbal and written communication skills, especially in high-pressure scenarios Ability to work a 24/7 rotating roster (including nights, weekends, and public holidays) Desired Experience, Other Knowledge & Attributes Exposure to customer support, managed security services, or MSSP environments. Understanding of customer SLAs, confidentiality, and service expectations. Experience with MITRE ATT&CK, SOAR platforms, and basic scripting or automation. Relevant cybersecurity certifications (e.g., CompTIA Security+, SANS SEC401/511, GCIA, Blue Team Level 1) Bachelors degree in Cybersecurity, Information Technology, or equivalent experience Why Fujitsu? We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You. We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture. We offer tailored career paths across our global organization to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best in-class reward and recognition programs flexible work, volunteering leave, and more. We live our values of aspiration, trust, and empathy, all day, every day. Commitment to Diversity, Equity and Inclusion As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey. If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com. Search Firm Representatives – PLEASE READ: Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team. For Security Cleared Roles - PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).

Responsibilities

The analyst will continuously monitor security platforms like SIEM and EDR for suspicious activity, performing initial triage and investigation of security alerts according to established playbooks. They must execute predefined response actions, promptly escalate confirmed incidents to Tier 2, and maintain clear, customer-focused communication throughout security events.