24/7 Watchstander - AEGIS Fleet Readiness Support at JSL Technologies Incorporated

Port Hueneme, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

82000.0

Posted On

12 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Triage, Watchstanding, Readiness Reporting, Customer Service, ITSM Ticketing, Classified Communications, Technical Analysis, Shift Turnover Management, Written Communication, Attention To Detail

Industry

Defense & Space

Description

Description 24/7 Watchstander - AEGIS Fleet Readiness Support Port Hueneme, CA Full-time position; on-site 12-hour rotational shift schedule About Us: JSL Technologies, Inc. (JSL) is a certified Small Disadvantaged Business (SDB) and Veteran-Owned government contractor delivering engineering, logistics, and program support services to the Department of Defense (DoD). Our team of more than 200 professionals is dedicated to providing practical, innovative, and cost-effective solutions that support critical missions. Headquartered in Oxnard, California, JSL supports government customers across the nation. We foster a culture built on integrity, collaboration, and accountability, empowering our employees to perform at a high level and continuously improve the way we serve our customers. At JSL, our people are the foundation of our success. We offer competitive compensation and a comprehensive benefits package that supports the well-being and professional growth of our team. Job Description: JSL Technologies is seeking a 24/7 Watchstander to provide on-site engineering, technical, and supportability analysis support from a designated shore facility. Watchstanders serve as front-line support to Fleet units by monitoring communications, documenting and triaging requests, coordinating with technical SMEs, and maintaining readiness reporting in support of AEGIS Fleet Readiness and Distance Support operations. • Stand a formal 24/7 watch from a designated shore facility in support of AEGIS Fleet Readiness and Distance Support operations. • Monitor and respond to fleet requests received through chat, email, and phone channels within established timelines and in accordance with current Watch Orders, Temporary Watch Orders, Standard Operating Procedures, and Team Lead guidance. • Provide front-line customer service to Fleet units by receiving requests for technical assistance, conducting initial triage, and coordinating with the appropriate on-call Subject Matter Expert (SME), Branch Manager, or technical stakeholder. • Generate, update, and maintain tickets in the Information Technology System Manager (ITSM) database or other designated support tools. • Conduct proper shift turnover and maintain continuity of watch operations across day and night watch sections. • Review message traffic, including CASREPs, CASUPs, and related readiness information, and update Combat Systems Fleet Readiness Status Charts and status files as required. • Prepare and distribute required daily reports when assigned to night watch or day watch, including AEGISTT 24/7 Daily Reports and Ship Defense daily reports, as applicable. • Upload required report documentation to the classified AEGISTT 24/7 Distance Support website and maintain information accuracy in accordance with established procedures. • Attend required training, maintain releasability and disclosure training, support Under Instruction watch stander training as assigned, and become TQS qualified within the required timeframe after obtaining SIPR access. Requirements Minimum Qualifications: • Must be legally authorized to work in the United States without the need of employer sponsorship now or at any time in the future. • Ability to obtain and maintain a U.S. Security Clearance level Secret. • Ability to obtain and maintain SIPR access and comply with all applicable classified system, releasability, disclosure, and security requirements. • Technical school diploma, associate degree, equivalent military training, or relevant technical/watchstanding experience supporting Navy, combat systems, readiness, operations, or technical help desk environments. • Ability to work on-site at a Government facility on a 12-hour rotational shift schedule, including nights, weekends, holidays, and emergent coverage as required. Telework is not authorized for this position. • Ability to provide timely, professional support over chat, email, and phone while documenting requests accurately in ITSM or other designated ticketing tools. • Ability to read and follow Watch Orders, Temporary Watch Orders, Standard Operating Procedures, and direction from the 24/7 Team Lead or Readiness Response Operations Branch Manager. • Strong attention to detail, written communication skills, and ability to maintain accurate shift turnover, ticketing, status reporting, and readiness documentation. Preferred Qualifications: • Prior U.S. Navy, combat systems, AEGIS, shipboard operations, fleet readiness, technical support, or watchstanding experience. • Experience reviewing CASREPs, CASUPs, readiness status information, or operational message traffic. • Experience coordinating technical assistance with SMEs, waterfront stakeholders, Fleet units, or program/engineering support teams. • Experience using ITSM, ticketing systems, readiness databases, SharePoint/classified websites, or other operational support tools. • Current or prior SIPR access and familiarity with classified reporting environments. • Ability to become TQS qualified within three months of obtaining a SIPR account. Security Clearance: Applicants must have an active security clearance and/or the ability to obtain and maintain a US Government Security Clearance. Selected candidates will be subject to a government security investigation and must meet eligibility requirements to obtain a DoD Government-granted security clearance. Individuals will be subject to a background investigation to include but not limited to, criminal history, employment and education verification, drug testing, and creditworthiness. EEO: JSL Technologies, Inc. is an equal opportunity employer. We provide equal employment opportunities to all qualified applicants and employees without discrimination with regard to race, religion, creed, color, sex, sex stereotype, pregnancy, childbirth or related medical conditions, age, sexual orientation, gender, gender identification and expression, transgender status, transitioning employees, physical or mental disability, medical condition, genetic characteristics, genetic information, marital status, registered domestic partner status, status as military, or as a veteran or as a qualified disabled veteran, ancestry, citizenship, national origin. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please contact HR@jsltechinc.com if you need accommodation for the application process.

Responsibilities

Provide 24/7 front-line technical support for AEGIS Fleet Readiness by monitoring communications and triaging requests. Maintain readiness reporting, update status charts, and coordinate with subject matter experts to resolve fleet issues.