SKILL, KNOWLEDGE & EXPERIENCE:

• The candidate must have a currently active NATO SECRET security clearance
• A university degree in Computer Engineering or related discipline; alternatively, 5 years of equivalent industry experience;
• A minimum of 3 years recent experience in BMC Remedy ITSM Suite development (version 9.1 and higher). BMC Certified Professional qualification is highly beneficial but not required;
• Extensive Experience in BMC Discovery (version 11.x and higher).
• ITIL 2011 Foundation certificate beneficial;
• Experience in BMC TrueSight Operations Management (version 10.x and higher) beneficial.
• Extensive experience installing BMC Remedy Suite
• Extensive experience configuring and customising the BMC Remedy suite to align to an organisation’s business processes
• Strong experience gathering, preparing, and loading foundation data into Remedy ITSM;
• Experience configuring Approval Center and approval chains;
• Extensive Knowledge and experience installing and configuring Remedy Atrium CMDB;
• Knowledge and experience integrating various data sources (such as MS SCCM) with Remedy Atrium CMDB;
• Experience in deploying and configuring/customising Remedy with Smart IT;
• Experience in deploying and configuring/customising Digital
• Extensive experience in CMDB Automation within the multiple technologies
• Experience in Implementing and Configuring DCIM Patchmanager tool
• Extensive Experience in MS PowerBI Workplace Advanced;
• Experience in deploying BMC Smart Reporting and on-boarding users into the application;
• Experience building custom reports in Remedy Smart Reporting;
• Knowledge and experience configuring CMDB reconciliation and normalisation jobs, and optimising performance of such jobs;
• Experience building Remedy ITSM on Microsoft technologies;
• Understanding of infrastructure solutions hosting Service Management tools and technology, including understanding of market leading database solutions (including but not limited to MS SQL and Oracle), hypervisor solutions, storage solutions and load balancing solutions.

In coordination with the NISC Configuration Management Tech Lead, the BMC Developer will perform duties such as the following:

• Implement CMDB technologies based on agreed technical requirements, and in coherence with the system design and architecture;
• Work with the relevant parties to ensure the CMDB systems are configured and aligned to the agreed NISC and NCIA processes;
• Performs operational activities as defined by Configuration Management policies and procedures
• Work to fulfill Configuration Management Service Requests as assigned
• Engages with strategic projects to ensure Configuration Management can deliver required functionality within project timeframes
• Provide support to the Technical Lead in ensuring technical coherence across multiple development streams;
• Develop Build and Configuration documentation of the CMDB system(s) and provide support in the development of Testing and Training documentation;
• Provide support in the testing phases of the CMDB system(s), including but not limited to Factory Acceptance and User Acceptance Testing events;
• Provide support in both the preparation and during the Transition to Operations of new ITSM system(s) post Go-Live, including handover activities to the Operations Team.
• Design and Build the reports and dashboards as per NISC requirements
• Perform Data management Tasks as per indication of the Tech Lead and designs implemented
• Works to fulfill Configuration Management Service Requests as assigned
• Performs operational activities as defined by Configuration Management policies and procedures

Requirements