JOB DESCRIPTION:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com
DXC provides IT managed services and solutions that help our customers do things faster and smarter and provide them with sustainable competitive advantage. We help customers to take advantage of the key technology trends that are shaping the business landscape and get ready for what comes next. At DXC we pride ourselves on delivering excellence in everything we do.

REQUIREMENTS

• Must be willing to work Public Holidays, Weekends and Night shifts depending on rotation
• Required to work onsite
• Demonstrated ability to learn new technologies
• Ability to work in a team and provide a high level of customer service skills
• Able to work on a rotating roster of afternoon, night shifts and weekends
• Work Independently with minimal supervision
• Broad knowledge of IT based products
• Self-motivating
• Australian citizen / perm resident
• Police check cleared
• Federal Government Cleared would be an advantage however not critical
  Trust, Transform & Thrive with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today’s rapidly changing technologies.
  If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.
  At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
  At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
  Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

ABOUT THE ROLE

We’re seeking tech-savvy problem solvers to join our dynamic Service Desk team in Adelaide. As a frontline support analyst, you’ll be the go-to expert for resolving IT issues, providing exceptional customer service, and escalating High Severity Incidents, supporting over 40 diverse client accounts across industries, giving you exposure to a wide range of technologies, environments, and challenges.

WHAT YOU’LL DO

• Provide Level 1 & 2 IT support via phone, email, and ticketing system
• Troubleshoot hardware, software, and network issues with professionalism and urgency
• Log and manage incidents and service requests in accordance with ITIL practices
• Escalate complex issues to appropriate teams while ensuring timely follow-up
• Maintain accurate documentation and contribute to knowledge base articles