POSITION OVERVIEW:

Reporting to the Manager of Housing and Shelters, the two Site Supervisors at Muncey will work in collaboration to support the residents and staff of the entire site in the areas of resident programming and staff supervision.

QUALIFICATIONS:

Education and Experience:

• Any post-secondary education is an asset with preference in the human and social services field in a Degree, Diploma or Certificate program such as: BSW, Mental Health Worker, Community Health Worker, Mental Health and Addiction Worker and Social Services Worker.
• Equivalent experience in the community social services sector with working knowledge of community support agencies and resources will be considered.
• Knowledge of current social issues related to homelessness, mental illness and drug addiction is essential.

Skills and Abilities:
· Supervisory experience is required, two years is preferred in a similar position.
· Experience working with marginalized populations is essential.
· Proficient in Excel, Outlook, and Word.
· A clear understanding of Statistical Terms and Concepts.
· Comprehensive knowledge in revising program Policies and Procedures.
· Comprehensive knowledge of the BCGEU General Services Collective Agreement and be able to implement.
· Skilled in problem solving and demonstrates strong analytical abilities.
· Strong ability to foster an environment for employee/ resident engagement.
· Familiarity with related resources and other services, such as welfare system, addiction and mental health support agencies.
· Demonstrated ability to work with challenging behavior and stressful situations.
· Demonstrated ability to apply safe work procedures.
· Non-Violent Crisis Intervention training and First Aid Certification an asset.
· Naloxone training an asset.
· Flexible and tolerant attitude to diverse cultures.
· Ability to work independently.
· Ability to communicate effectively with clients and co-workers both verbally and in writing.
· Effective personal boundary setting skills with both clients and co-workers.
· Demonstrated problem solving/organizational skills.
· Strong multi-tasking skills

· Create a safe, welcoming, and calming environment for the family members/residents entering our facility. Stay observant of the environment and provide calming intervention as required to ensure the safety of everyone and policies are being respected.
· Complete employee monthly supervisions, statistics, payroll, and other admin tasks as required.
· Thorough knowledge of Case management regarding implementation, responsibilities, and integrating applications.
· Collaborate with team/ management in program evaluation and program development.
· Provide first response to crisis intervention as required. Communicate with team members and Manager of Housing and Shelters and work alongside them to deescalate and resolve situations. Call for assistance when appropriate. Report all incidents, observations, and unsafe conditions through the proper channels.
· Provide Supervision/direction to all Supported Housing or Shelter Staff in conjunction with the Manager. Directing and supporting Team Lead Staff. Involved with onboarding and training new staff.
· Acts as an advocate on behalf of family members/residents, working for rightful justice and fair treatment, taking appropriate action to assist. Working with family members/residents to build life skills and move toward permanent housing.
· Overseeing the Intake process of new residents.
· Keep facility in a clean and tidy state at all times.
· Maintain a professional yet compassionate relationship with family members.
· Works alongside and provides leadership, support, and training to volunteers in their roles serving family members/residents for OPS.
· Facilitate regularly scheduled Resident Meetings.
· Facilitate regularly scheduled Staff Meetings.
· Provides frontline supervision and maintains a presence on-site.
· Responsible for the timely collection and reporting of site’s program fees.
· Overseeing that Room Inspections and turnovers occur regularly and timely.
· Upholding and modelling Our Place Society’s values.
· Debriefing with staff and residents following critical incidents.
· Liaising with community and neighbour of assigned site.
· Participation in On-call rotation with other Site Supervisors
· Follow all BCGEU General Services collective agreement policies.
· Investigate and complete any discipline/investigation meetings or discipline procedures.