JOB SUMMARY

DBS was established under the Protection of Freedoms Act 2012 on 1 December 2012, operating from two sites, Liverpool and Darlington. We operate on behalf of government delivering Disclosure functions in England, Wales, Jersey, Guernsey and the Isle of Man, and Barring functions for England, Wales and Northern Ireland.
We operate in the complex world of safeguarding alongside our multi agency partners. Safeguarding means protecting people’s health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect.
We provide a service that enables organisations in the public, private and voluntary sectors to make better informed, safer recruitment and other decisions. We do this by providing information to enable them to determine whether individuals are unsuitable or unable to undertake certain work, particularly with occupations involving regular contact with vulnerable groups, including children.

DBS has a number of strategic priorities:

• Providing high quality, reliable, consistent, timely and accessible services for our customers.
• Embracing technology to drive improvements to the quality of our work.
• Developing a talented and diverse workforce that understands how their contributions help to achieve our objectives.
• Building a flexible, vibrant and contemporary workplace where our staff will be able to do their jobs using modern ways of working that are smart and which promote OneDBS.
• Raising awareness of the DBS and the services we offer, keeping people informed through our communications, to increase public understanding and confidence in our organisation.
• Becoming a respected and trusted organisation, working with our partners to play an influential role in the environment in which we operate.

DBS operates in a complex partnership landscape, with both public and private sector stakeholders, and a variety of commercial arrangements.

JOB DESCRIPTION

DBS has an ambitious strategy plan; our focus is to build on the foundations of the early years of DBS by developing our capacity and capability for change.
Disclosure Operations will transform services to our customers by improving the efficiency and effectiveness of the end-to-end service and continuing to develop our digital channels.
Application Management is responsible for ensuring the DBS checking processes are carried out accurately and efficiently. They conduct all Police National Computer (PNC) matching processes, check applicant details against barred lists, identify which police forces to send applications to, resolve queries raised by the police and co-ordinate the fingerprint process for applicants. Staff deliver all Disclosure products resulting from over seven million applications.
Application Management is the largest area within Operational services, comprises approximately 440 staff who work across two shifts – a flexible day shift and an evening shift working 5pm until 10pm.
Team Leaders play a key role in driving performance, quality and delivering increasingly efficient working practices. Responsible for engagement, utilising the potential of their staff and will have direct line management responsibility for AO PNC Agents.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

KEY TASK/AREAS OF ACCOUNTABILITY.

• Line management responsibility for up to 14 members of staff.
• Support and guide staff and managers to improve performance
• Develop good working relationships with other teams in the organisation to share information and work together effectively
• Comply with policies, procedures and security instructions in order to assure the integrity and accuracy of the work of the team.
• Ensure that all dealings with customers and colleagues are handled in a timely, courteous and helpful manner
• Manage resources on the team to ensure there is adequate cover to meet the likely work demand
• Take responsibility for one’s own performance and personal development
• Provide technical and other assistance to the team as required.
• Deliver production outputs according to the benchmark and quality standards laid down
• Support continuous improvement of the business by driving the management of change within the area.
• Recognise and implement opportunities to improve efficiency.