POSITION SUMMARY

The Event and Groups Coordinator prepares event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event, and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service and back to sales. Recognises opportunities to maximize revenue by up-selling and offering enhancements to create a better overall event.
The following are specific responsibilities and contributions critical to the successful performance of the position:

Event Coordinating

• Responsible for Express/Pop up bookings, hotel internal events, Social events and mid-sized conference business
• Coordinates and communicates event details both verbally and in writing to the customer and hotel operations. Follows-up with customer post-event.
• Acts as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event).
• Manages group room blocks and meeting space of assigned groups.
• Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
• Leads pre-event and post-event meetings for assigned groups as necessary.
• Greets customer during the event phase and hands off to Event Operations for the execution of details.
• Adheres to all standards, policies, and procedures.

Please refer the Job description for details