2656 - Senior Caseworker - Legal Aid Agency

at  Ministry of Justice

GENERAL INFORMATION

Salary
The national salary range is £28,312 - £30,011, London salary range is £32,416 - £34,361. Your salary will be dependent on your base location
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
External
Location
Amersham, Ashford (Kent), Aylesbury, Basildon, Bedford, Brighton and Hove, Bury St Edmunds, Cambridge, Canterbury, Chatham, Chelmsford, Chichester, Colchester, Crawley, Dartford, Folkestone, Great Yarmouth, Guildford, Hastings, Hatfield, Hertford, High Wycombe, Horsham, Huntingdon, Ipswich, King’s Lynn, Lewes, Luton, Maidstone, Margate, Milton Keynes, Norwich, Oxford, Peterborough, Reading, Sevenoaks, Slough, St Albans, Staines, Stevenage, Watford, Worthing
Region
South East
Closing Date
19-Feb-2025
Post Type
Permanent
Civil Service Grade
EO
Number of jobs available
1
Job ID
2657

DESCRIPTIONS & REQUIREMENTS

Job description

JOB DESCRIPTION ATTACHMENT

• 
  RSU EO Operational Support Officer v4 23 March 23 - final.pdf (Job Description Attachment)

EXPERIENCE

We will assess your experience for this role via the following methods
Statement of Suitability

ROLE PURPOSE

The Operational Support Officer will work as a pooled resource within the Regional Support Unit (RSU) to provide consistent, high quality, effective administrative and personal support for the regional Senior Leadership Team (SLT). The role is varied and challenging and will provide administrative and technical support to other functions in the RSU. This will include progressing regional business, collation and analysis of operational and people related information across the region to help inform service improvement and staff engagement.

WHAT YOU WILL BRING TO THE ROLE

• Interpersonal skills to deal with queries on behalf of SLT members, and engage with stakeholders internally and externally, including the judiciary at all levels.
• Organisational and planning skills to support the work and diary commitments of the Regional Delivery Director, Heads of Operations, Service Improvement & Performance Lead, and to help support the activities of the Head of RSU, People Lead and Performance Lead.
• Project delivery skills to help support the delivery of ad hoc regional projects.
• Analytical skills to analyse and interpret regional data and provide useful insight to help drive operational delivery across the region.
• Good understanding of the operation and region is desirable to be able to provide operational context to delivery of plans etc.
• Good communications skills, written and verbal, with knowledge of Microsoft office (training will be given).

PLEASE REFER TO THE ROLE PROFILE DOCUMENT FOR FURTHER INFORMATION ON THIS ROLE.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.