SCOPE OF WORK

We are seeking support for our Satellite Communication Support team. The Service Provider will be responsible for the installation, maintenance, and repair of satellite communication systems. The service provider shall offer support services including the following activities: with excellent technical skills, problem-solving abilities, and a commitment to providing top-level customer service
Installation and Setup:
The complete Installation and the configure configuration of all elements of a satellite communication system.
Baseband elements: SATCOM modems, routers, switches, media converters, matrix switches, line amplifiers and other active and passive elements.
Low and high power RF elements: UP/Down Converters, Intermediate and high power amplifiers, LNA’s, RF over Fiber converters and other active and passive RF elements.
Antenna elements: Motor DC/AC, power/servo drives, gearbox, Antenna control system elements, Dehydrator.
Monitor and Control system: workstations, servers, gateways, Digital signal processors, network elements and analogue/digital interface elements.
Software: Windows, Linux, Network IOS, proprietary system monitor and control application software, software system configurations.
The Updates/changes of hardware and software configuration:
On all satellite station elements as required or ordered / requested.
Satellite link setup network, baseband and RF configuration.
Software / configuration update and patches on all systems as required.
The installation of Power/data cable and fibre optic cable, maintaining, labelling and updating as-built documents.
To support the local Power technician in install and setup:
Power generation and distribution systems.
Heating and cooling systems.
Ancillary systems. (Fuel, water supply domestic and fire protection.)
Maintenance and Repair:
Conduct regular maintenance inspections of all active/passive SATCOM, Power, HVAC, security and ancillary elements/systems following the guidelines and instructions of the specific system preventive maintenance procedure to ensure the systems are functioning correctly.
Frequency: Daily, weekly, monthly, 3 monthly, 6 monthly and yearly inspections.
Conduct regular preventive maintenance tasks:
Cleaning of all active and passive elements/systems SATCOM, Power, HVAC, security, ancillary and system room/locations following the guidelines and instructions of the specific system preventive maintenance procedure.
Greasing of mechanical parts following the guidelines and instructions of the specific system preventive maintenance procedure.
Measure and adjust where required of active/passive electronic elements/systems following the guidelines and instructions in the specific system preventive maintenance procedure.
Assist power technician in preventive maintenance tasks as required.
Frequency: Daily, weekly, monthly, 3 monthly, 6 monthly and yearly preventive maintenance tasks.
Diagnose and repair any issues with SATCOM, Power, HVAC, security and ancillary system following the guidelines and instructions of the specific system corrective maintenance procedure.
Replace faulty components and update software of SATCOM, Power, HVAC, security, ancillary system following the guidelines and instructions of the specific system corrective maintenance procedure.
Service Delivery Support
Stakeholder Management: Communicate with team members and customers to understand their needs and provide updates and solutions.
Service Support: Provide technical support and troubleshooting assistance for local and remote users/customers.
Configuration management: Maintain accurate records of services provided and customer interactions in TT-Comms, ITSM and Logbook.
Support Model: The service needs to be delivered under the lead by the site Station Commander and integrated with the current on-site support team on a 24/7 basis.
Others
The contractor will participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the service delivery manager.

REQUIREMENTS

The Contractor’s personnel should fulfill the following requirements:

• Ability to work on 24 hr shifts
• Security Clearance: The Contractor shall possess valid NATO-SECRET Personal Security Clearances for the duration of the Contract performance
• Language Proficiency: English: C1 (mandatory) + Local assignment language fluency (nice to have)

Past Performance and Qualifications:

• High school diploma or a degree in electronics or a related network/ communication field experience of 10 years is required.
• At least 5 year of experience as a satellite technician or in a similar role.
• Good knowledge of electronic and RF measurement instruments, proficiency with hand and power tools.
• Excellent customer service and communication skills.
• Valid driver’s license and reliable transportation.
• Preferred Certification CompTIA A+ or Network+ certification

Please refer the Job description for details