2.Assist with the monthly and quarterly reporting requirements for Services and Projects.

• Complete required status reports in project management tool.
• Complete required updates in project management tool.
• Complete project overview for monthly execution meetings with branch management.
• Assist with the new service requests with CQO in the lead.
• Provide support in the writing of price proposals for annual and ad-hoc funding request.
• Assist with administrative requirements of the branch in regard to service delivery (purchasing, travel and meeting coordination).
• Liaising with management branch

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Proven 2 years experience as a project manager support professional or assistant Service Delivery Manager, or similar role.
• In-depth knowledge of business application technologies, platforms, and IT service management best practices.
• Proficiency in incident and problem management methodologies.
• Experience in service level management and continuous service improvement.
• Familiarity with ITIL or other IT service management frameworks.
• Proven experience in managing vendor relationships.
• Excellent communication, negotiation, and customer relationship management abilities.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions

The incumbent will be contributing to the Service Delivery Management section, part of the Independent Assurance Branch, by:

1.Assist with the management of the project assurance intake for the branch.

• Administrative responsibilities (tracking, reporting)
• Support the assurance requirements assessment process

2.Assist with the monthly and quarterly reporting requirements for Services and Projects.

• Complete required status reports in project management tool.
• Complete required updates in project management tool.
• Complete project overview for monthly execution meetings with branch management.
• Assist with the new service requests with CQO in the lead.
• Provide support in the writing of price proposals for annual and ad-hoc funding request.
• Assist with administrative requirements of the branch in regard to service delivery (purchasing, travel and meeting coordination).
• Liaising with management branch.

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Proven 2 years experience as a project manager support professional or assistant Service Delivery Manager, or similar role.
• In-depth knowledge of business application technologies, platforms, and IT service management best practices.
• Proficiency in incident and problem management methodologies.
• Experience in service level management and continuous service improvement.
• Familiarity with ITIL or other IT service management frameworks.
• Proven experience in managing vendor relationships.
• Excellent communication, negotiation, and customer relationship management abilities.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

Desired:

• Experience as a project manager or service delivery manager