JOB SUMMARY

This post maps to the End User Computing Engineer role in the DDaT Capability framework.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Technical specialism. You can assist in technical support activities and carry out agreed or routine maintenance and administration tasks.
• Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

DDAT SKILLS REQUIRED FOR THIS ROLE;

• Asset and configuration management. You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas. You can verify the location and state of assets. (Skill level: working)
• Incident management. You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. (Skill level: awareness)
• Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved. (Skill level: working)
• Problem management. You can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational). You can contribute to the implementation of remedies and preventative measures. (Skill level: awareness)
• Continual service improvement. You can show an awareness of developing process efficiency and common ways in which processes are optimised. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies. (Skill level: awareness)
• Technical specialism. You can assist in technical support activities and carry out agreed or routine maintenance and administration tasks. (Skill level: awareness)
• Technical understanding. You can show an awareness of the relevant subject matter and a high level understanding of what it involves. (Skill level: awareness)
• User focus. You can identify and engage with users or stakeholders to collate user needs evidence. You can understand and define research that fits user needs. (Skill level: working)