Category: Service Desk / End User Services
Main location: United Kingdom, England - South West, Corsham
Position ID: J0825-0096
Employment Type: Full Time

POSITION DESCRIPTION:

This role provides advanced operational support, maintenance, and development of a Secure MOD Platform. The position involves working across a complex technical estate to ensure availability, stability, and capability enhancement of core infrastructure and services. The role is primarily based at MOD Corsham, with the flexibility to work on-site at MOD Abbey Wood as required.

SKILLS:

• Linux
• Virtual Machine Management
• Ansible
• Citrix Netscaler

YOUR FUTURE DUTIES AND RESPONSIBILITIES:

• Provide technical support for incident, problem, and change management across production and non-production environments.
• Conduct root cause analysis and resolution of complex platform issues.
• Maintain and enhance automation workflows using Ansible, AutoFS, and GoCD pipelines.
• Administer Linux (RHEL/CentOS) and Windows-based systems, including patching and configuration management.
• Support Citrix and virtualised platforms such as VMware vSphere and vRealize Automation (vRA).
• Collaborate with engineering functions to deliver reliable and secure services.
• Monitor and maintain system health using tools such as SCOM and other enterprise monitoring solutions.
• Share knowledge and provide mentorship to junior team members.

REQUIRED QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLE:

• Experience in 2nd/3rd line engineering within secure or defence environments.
• Proficiency in Linux and Windows Server administration.
• Hands-on experience with Ansible for automation and configuration management.
• Familiarity with Citrix, vSphere, and vRealize Automation (vRA).
• Experience using Git, Nexus, and CI/CD pipeline tools.
• Skilled in monitoring tools such as SCOM.
• Knowledge of Jumpboxes, AutoFS, and log rotation.

Desirable

• Experience with HashiCorp Vault, FreeIPA, Galaxy, Katello, or GoCD.
• Understanding of Directory Administration (DA) and MECM for patching.
• Familiarity with Trend, Nessus, or other security scanning tools.
• Knowledge of backup & DPKI solutions.
• Awareness of trust relationships and secure enterprise architectures.