2nd Level OS Browser at Bosch Group

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operating Systems, Windows 7, Windows 8.1, Windows 10, Internet Explorer, Mozilla Firefox, Google Chrome, Edge, Standard Software Packages, Administrative Tasks, Problem Analysis, IT Expertise, Remote Administration, SCCM, Log File Analysis, Client Focus

Industry

Software Development

Description

Company Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers. Job Description Receives and responds to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency Follow up on open tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions, and keep the customer updated of the status and resolution times. Logs all incoming requests in the incident tracking system and document all actions, to include all follow up conversations, troubleshooting steps, and resolution. Corrects escalate unresolved cases to support technicians and/or groups as needed Contributes technical solutions to the IT Knowledge Base Participates in projects and initiatives as directed by the Service Desk Manager Ensures that the ticket quality for tickets coming from 1st level support do have the required quality concerning completeness and understanding the issue Further qualification and refinement of information of the incidents which has not been solved in the 1st level support Processes of service interruptions in SMT, in close cooperation with the affected customer Provisions of solutions, e.g. by Checks respective access rights or other preconditions (certificates, token, etc.) Verifies of required software and hardware installations Qualifications Minimum 6 months of experience in CI Hotline Good basic knowledge of the Operating Systems Windows 7, Windows 8.1 and Windows 10 Good basic knowledge in using Internet Explorer, Mozilla Firefox, Google Chrome and Edge Basic knowledge of standard software packages (Java, PlugIns etc.) Basic understanding of Administrative Tasks in CI-CAT Ability to analyze and fix problems IT expertise Remote Administration SCCM basic knowledge CMI / RBCMI know-how Log file analysis Knowledge in software and hardware Give good constructive feedback and support Present a positive attitude Show a good attendance and conduct record Have a good productivity record High degree of client focus Flexibility (including working early/late shifts) Initiative and determination to see things through to Completion Willingness to work flexible hours including holidays and weekends, and possible overtime Willingness to train possible future employees on Windows, installations and browsers Willingness to communicate with product owners Not under prescriptive period for any corrective action for internal candidates Additional Information Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only. Legal Entity: Bosch Service Solutions Inc.

Responsibilities

This role involves professionally receiving and responding to user inquiries and requests via telephone, email, and a case tracking system with speed and accuracy. Responsibilities include logging all requests, documenting troubleshooting steps, escalating unresolved cases, and contributing technical solutions to the IT Knowledge Base.