Location: UK - Hatfield, UK - Milton Keynes, UK - Nottingham | Job-ID: 212213 | Contract type: Standard | Business Unit: Service Desk

ABOUT US

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business

• Manage customer’s security patching and software deployment requirement according to the agreed contract and SLA
• 1st point of contact for escalation of Patch related incident and problems
• Incidents and Problems are owned and managed through to resolution
• Undertake root cause analysis with technical teams where required
• Collaborate with other teams (where required) to ensure efficient remediation and resolution
• Facilitate meetings both internal and external
• Support other team members for cover and contingency
• This role will require a flexible approach and may occasionally require out of hours suppor