2nd Line Engineer at Babble Cloud

Pristina, , Kosovo -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

25 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft 365, Intune, Endpoint management, Microsoft Desktop OS, Server OS, Microsoft Azure, Antivirus management, Network troubleshooting, Hardware troubleshooting, Email protection, Hyper-V, VMware, Backup and disaster recovery, Scripting, Automation, Technical documentation

Industry

Telecommunications

Description

Company Description Why Babble? Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in: Microsoft Modern Work Cybersecurity Contact Centre Technology Mobile Solutions Communications & Connectivity With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions. Join us on this exciting journey and let's achieve greatness together! About Us | Leading UK Cloud Solutions Provider | Babble Job Description Join Our Dynamic Team as a 2nd Line Engineer! 🌟 Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you! What will you be doing? The Purpose of your role Operating as a predominantly desk-based technician providing world class service and support for clients and colleagues, troubleshooting, and diagnosing IT issues within SLAs, providing remote support to our clients and assisting in the monitoring and maintenance of their computer systems and networks. Accountabilities and Deliverables: Ensure customer calls are promptly attended to, providing efficient and effective support. Maintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented. Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. Complete/Update technical documentation. Mentor and train colleagues. Core Competencies: Excellent understanding of Microsoft 365 services and administration/troubleshooting. Hands-on experience with Intune Endpoint Management. Excellent understanding of Microsoft Desktop OS/Server OS and troubleshooting. Experience with Microsoft Azure. Antivirus management – Deploy, configure and troubleshoot. Experience of working with business networks and troubleshooting them. Experience with troubleshooting hardware – Laptops, Desktops, Servers, Peripherals and other IT hardware. Email Protection. Virtualisation Technologies (Hyper-V, VMware) (desirable). Backup & Disaster Recovery (desirable). Scripting/Automation (desirable). What else looks good for this role: Friendly and confident. Comfortable liaising with various levels of end user, both internal and external. Strong communication skills, both written and verbal. Excellent troubleshooting and technical skills. Attention to detail is crucial in accurately documenting and resolving issues. Display proactive, determined, and persistent attitudes towards problem-solving. Capable of working both independently and as part of a team. Exhibit eagerness to learn and willingness to research faults or refer to documentation when necessary. Qualifications Previous experience on a service desk in managed services is essential. Proficient with multiple technologies and dealing with difficult and sensitive technical problems. Additional Information Why work for Babble? Annual Leave: 20 days’ paid holiday Public Holidays: 12 paid bank holidays Pension: Statutory pension provision Sick Leave: 20 days’ statutory sick pay Working Pattern: 10‑day fortnight Work Environment: Full‑time, office‑based role Parental Leave: Statutory maternity and paternity leave The recruitment journey We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements. Direct Candidates Only Babble | Leading UK Cloud Solutions Provider Contract Type: Permanent

Responsibilities

The role involves providing desk-based technical support, troubleshooting IT issues, and maintaining computer systems and networks for clients. You will also be responsible for documenting technical cases, managing your support queue, and mentoring colleagues.