To support our progress, we are currently recruiting for a 2nd Line Hardware Analyst to come and join our team at our Head Office Site in Leicester, LE67 6HS.

KEY ACCOUNTABILITIES:

• Procurement and recharging of new hardware, ensuring we have stock configured and ready to go to new starters or to replace broken kit.
• Maintain the tech storeroom to the highest standards, ensuring organization, safety, and efficient inventory management.
• Develop and maintain a standard image for desktop and laptop devices to limit disruption to end-users of new equipment.
• Hold a record of all kit in the field make sure it is issued, maintained, returned to tech between users and then disposed of at the end of its useful life.
• Provide advanced troubleshooting and resolution for hardware-related issues, serving as an escalation point for 1st line support.
• Repair, patch and maintain our hardware fleet to ensure reliability and compliance with our cyber essentials accreditation
• Liaise with hardware vendors for warranty claims, repairs, and procurement of new equipment.
• Responding to and resolving IT incidents and service requests in a timely and professional manner, while ensuring that all incidents are logged and prioritized according to agreed SLAs and in line with company policies

JOB PURPOSE:

• In this role you will be providing our colleagues with the equipment they need to be effective in their functions, empowering them to get the most value from their tech tools.
• Rectifying faults and providing advice on a wide range of hardware including audio visual equipment, phones, operating systems, and related software.
• Working to solve our customers questions first time in a friendly way and offering training and guidance to avoid a recurrence
• When onboarding a new colleague, you will often be their first experience of tech, so we are looking for someone with great hardware knowledge and customer service skills.
• Our hardware fleet is a valuable asset, you will take pride in maintaining it to the highest standards throughout its life and disposing of it responsibly afterwards.

ROLE EXPECTATIONS:

• Training will be provided as and where necessary, Ibstock commits to each team member to have at least one training or development opportunity per year.