WHAT DOES IT ENTAIL?

We are seeking an enthusiastic, personable and qualified Senior Service Desk Analyst with proficiency in a range of technologies and highly adept problem-solving skills to join our amazing team of Technologists. In this role, you will provide end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office environments.

The successful Senior Service Desk Analyst will “see the world through the eyes of the customer” delivering world-class desktop support and end-user server administration for all client issues while responding to Level – service tickets in a fast-paced environment.

• Provide Level – end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office environments.
• “See the world through the eyes of the customer” delivering world-class desktop support for all client issues while responding to Level – service tickets.
• Action daily midlevel to advanced infrastructure support incidents.
• Resolve incidents and requests.
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM).
• Contact third-party vendors for warranty service repair.

WHAT EXPERIENCE ARE WE LOOKING FOR?

• Minimum 3 years of end user support.
• Microsoft Operating Systems such as Windows, Microsoft Office - along with exceptional experience MS Office Suite including Office installation and administration, configuration and troubleshooting.
• Hands-on experience with Azure, Intune, OneDrive, Exchange online and SharePoint.
• Proficiency in implementing and managing conditional access policies in Microsoft Azure Active Directory.
• Basic PowerShell experience, copy/paste and writing/deploying.
• Able to troubleshoot/understand cyber-security concepts, multi-factor authentication (MFA), anti-virus/anti-malware, software firewall, web filtering.
• Excellent communication and customer service skills with a strong ability to articulate technical information to non-technical people.

WHAT OTHER SKILLS AND BEHAVIOURS ARE WE LOOKING FOR?

• A positive and proactive approach
• Strong communication skills
• Commercially astute and focused
• Collaborative and open approach

Please refer the Job description for details