ABOUT 3GI

We are a global technology service provider that has seen rapid growth since 2020. We specialise in helping organisations digitally transform while reducing costs, and we pride ourselves on focusing our support for clients to reach their goals with help achieve success faster than ever before!

SKILLS & EXPERIENCE REQUIRED

• 1+ year in a professional IT support role (Service Desk, 1st/2nd line).
• Strong troubleshooting skills across hardware, software, and operating systems.
• Solid understanding of Windows 10/11 and Microsoft 365 (including Teams, Outlook, SharePoint).
• Experience with Active Directory user/admin tasks.
• Excellent communication and interpersonal skills.
• Highly organised with the ability to manage and prioritise workloads in high-pressure environments.
• Positive, can-do attitude and a willingness to grow and learn.
• A-Level or equivalent (preferred)

ABOUT THE ROLE

This is a fantastic opportunity for a driven and passionate individual to join our IT team – surrounded by other like-minded individuals and with a focus on shared knowledge; this is the perfect place to develop your technical, business, and professional abilities. You will be responsible for a wide range of tasks that support the smooth running of over IT team. This can involve anything from providing technical support to developing and implementing new IT systems. No two days are the same, which is what makes this role so exciting. If you thrive in a fast-paced environment and enjoy working on various tasks, then this is the role for you.
For the first 6 months of this role you will be part of a fast-paced IT department in the Real Estate division of one of Europe’s largest and most prestigious financial institutions, based in Marylebone, London. You’ll be part of a high-performing team within a global technology services provider, operating at the intersection of innovation, service delivery, and digital transformation. In this role, you will provide hands-on 2nd line support, contribute to IT projects, and help shape the evolving technology landscape — all while working in an environment that values curiosity, growth, and exceptional service. Following this role you will take up a position in the 3Gi team in Shenfield, Essex, supporting a large portfolio of clients in various industries to continue with the development and acceleration of your career.

KEY RESPONSIBILITIES

· Deliver the highest quality support to all staff globally, requiring clear and concise communication skills and the ability to interact with users of varying seniority and technical ability.
· Determine the exact nature of faults/issues raised and, through careful questioning, identify potential points of failure and investigate in detail.
· Ensure that calls logged within the Service Desk are accurately categorised and prioritised according to impact and urgency. Incidents and requests then need to be tackled based on priority.
· Complete tasks with agreed service levels, managing the expectations of our users.
· Develop a thorough understanding of all applications and issues that may be presented, including hardware, software, and internally developed bespoke applications.
· Be responsible for all workstation allocation, tracking, configuration and repair.
· Ensure new joiners have ready to go workstations, fully configured, tested and delivered to site before joining date.
· Resolve deskside proximity requests and incidents in our main and remote offices.
· Proactively build relationships with internal clients and be responsive and helpful to external clients.
· Demonstrate functional or specialist competence with a relevant understanding of the business/departmental context.
· Complete work under minimal supervision/guidance and handle novel or difficult situations within the context of your function or specialism.