Are you confident in supporting Microsoft 365, Active Directory and Windows Server environments?
Can you troubleshoot complex technical issues across desktop, server and cloud platforms with ease?
Do you take pride in delivering clear, friendly, and professional support to users at all levels?
Interested? Find out more about working for ASK4 hat www.ask4.com
This is a permanent hybrid role based out of our Head Office in Sheffield. Working 40 hours a week. The working hours are Monday to Friday 8:00 to 17:00 or Monday to Friday 12:00 to 21:00 on a rota basis.
Working as part of our customer care team, providing Second Line support to our IT Solutions clients, you will play a key role in supporting our customers with industry-leading knowledge and customer service. You’ll handle escalations and support a wide range of client infrastructures and play a key role in delivering high-quality service across Microsoft networking and cloud technologies and get involved in projects to support the continuous improvement of our services.

Your day-to-day role will be varied, including but not limited to the following:

• Working on server software installations, updating server software, and working on all technical issues to completion.
• Attend client sites for onsite work or urgent fixes and regular service reviews or clinics.
• Ensure all escalations are actioned in a timely manner and all notes are correctly recorded and up to date.
• Assist clients with information requests/audit queries/ISO certifications.
• Work with our Client Services team to develop and manage the relationship with clients.
• You will also be involved with delivering development projects independently and larger ones with the wider business.