WHAT WE’RE LOOKING FOR ✅

• At least 4 years’ IT support experience (ideally with a small/medium MSP).
• Strong Microsoft 365 and Windows experience.
• Good networking knowledge (Wi-Fi, VLANs, UniFi or similar).
• Experience with dental systems (EXACT, R4, Systems for Dentists, imaging software) is a big advantage.
• Comfortable working independently and visiting customer sites on your own.
• Well-organised, methodical, able to handle projects as well as support tickets.
• A safe and private home office setup.

ABOUT THE ROLE ⭐

We’re looking for an experienced 2nd Line IT Support Engineer to join our growing team. This is a remote role, Monday to Friday, but you’ll also be the engineer our customers in Scotland see most often. Site visits and project work are a big part of the job, so you’ll need a full UK driving licence and your own car.
Most of our service desk team is based in the South of England, so you’ll work closely with them while also handling escalations and projects in Scotland. We’re a small but ambitious MSP, and this role is a key part of our expansion in the north.

WHAT YOU’LL DO

• Handle 2nd line support requests, acting as an escalation point for 1st line.
• Support Microsoft 365 (Exchange, SharePoint, Intune/MDM).
• Support and administer Windows 10/11 and Windows Server (ADDS, DHCP, DNS, VPN).
• Provide IT support to dental practices, including systems such as EXACT, R4, Systems for Dentists, and imaging solutions (e.g. Sidexis, VixWin, DBSwin).
• Visit customer sites for installs, break/fix work, and networking refreshes (servers, Wi-Fi, cabling, PCs, full-stack hardware).
• Build and configure hardware from home (all kit for your home setup is supplied).
• Get involved in project work: Microsoft Cloud migrations, Intune rollouts, hosted Azure VMs, cloud PBX deployments, full Wi-Fi replacements.